Carissa Bowman
Acworth,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Consumer Service Specialist
GE Appliances, A Haier
Marietta, GA
07.2016 - Current
- Managed daily delivery and work schedules to maximize coverage.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Scheduled loads according to priority and available equipment.
- Monitored changes in delivery schedule and communicated changes to customers.
- Communicated with individuals within inbound call center setting to complete dispatch support for service calls.
- Trained employees on dispatching procedures to properly handle daily calls.
- Supervised driver dispatching, route planning and vehicle tracking for over forty drivers.
Assistant Customer Service Manager
Publix
Conyers, GA
11.2005 - 07.2016
- Drove customer escalations to resolution by engaging directly with clients.
- Handled cash, checks and cards with care and according to PCI standards, organizing transaction records and monitoring cash register.
- Prevented key account losses by researching discrepancies and correcting problems.
- Identified cross-selling opportunities and communicated promotions to customers to increase sales.
- Inspected store interior and exterior to check merchandise presentation and proper signage.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
Education
Associate of Science - Information Technology
Southern New Hampshire University
Hooksett, NH12.2023
Some College (No Degree) -
Georgia State University
Atlanta, GASkills
- Call Documentation
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Calm and Professional Under Pressure
Timeline
Consumer Service Specialist
GE Appliances, A Haier
07.2016 - Current
Assistant Customer Service Manager
Publix
11.2005 - 07.2016
Associate of Science - Information Technology
Southern New Hampshire University
Some College (No Degree) -
Georgia State University
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