Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Catherine Joaquin

Waterbury,CT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Consumer Service Advisor

The LEGO Group
08.2023 - Current
  • Used fact-finding sales methods to customize company programs and services and strove to obtain new business.
  • Administered accurate account setup, maintenance and closing of customer account information.
  • Analyzed order integrity in product assortment, pricing, allocations and scheduled ship dates.
  • Worked with customers continuously and sustained and improved business relationships.
  • Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
  • Communicated with customers to address order inquiries, changes and cancellations.
  • Maintained knowledge of current promotions and product features.

Customer Service Cashier

SP Plus Parking
10.2022 - 03.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Store Manager

Buyk Corp
07.2021 - 03.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Developed and implemented successful staff incentive programs to motivate employees.

Customer Service Representative

AppleOne
01.2021 - 07.2021
  • Assisting callers in making appointments for New York State Coronavirus Vaccine Assisting in cancelling Vaccine appointments Answering and questions or concerns that the caller may have
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Security Guard

Yankee Stadium
11.2019 - 10.2020
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

CSR/ Teller

CFSC Check Cashing Place
09.2018 - 10.2019
  • Answered constant flow of customer calls with minimal wait times.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted with training of new tellers on policies and procedures.
  • Monitored and reported suspicious activity in line with location security policies.

CSR/ Store Support Associate

Whole Foods Market
11.2014 - 11.2018
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cross-trained and provided backup support for organizational leadership.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Sterile Processing Technology

Naugatuck Valley Community College
Waterbury, CT
09.2023

No Degree -

SUNY Brooklyn Educational Opportunity Center
Remote
2020

High School Diploma -

In- Tech Academy Ms/Hs 368
The Bronx, NY
6.2015

Skills

  • Customer Account Management
  • Multitasking and Prioritization
  • POS Systems and Ordering Platforms
  • Order Processing
  • Payment Processing
  • ID Verification
  • New Hire On-Boarding
  • Data Entry
  • Troubleshooting

Certification

  • SPT - Sterile Processing Technician

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Consumer Service Advisor

The LEGO Group
08.2023 - Current

Customer Service Cashier

SP Plus Parking
10.2022 - 03.2023

Store Manager

Buyk Corp
07.2021 - 03.2022

Customer Service Representative

AppleOne
01.2021 - 07.2021

Security Guard

Yankee Stadium
11.2019 - 10.2020

CSR/ Teller

CFSC Check Cashing Place
09.2018 - 10.2019

CSR/ Store Support Associate

Whole Foods Market
11.2014 - 11.2018

Sterile Processing Technology

Naugatuck Valley Community College

No Degree -

SUNY Brooklyn Educational Opportunity Center

High School Diploma -

In- Tech Academy Ms/Hs 368

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Catherine Joaquin