Ana Gomez
Riverside,CA
Summary
I have worked at one job my whole adult life and that is working at Inland Regional Center. I have been at IRC for 22 years as a Service Coordinator for adult with developmental disabilities and ensuring all aspects of their life wellbeing. This involves working, residency, transportation, and conflict prevention or management.
Overview
22
22
years of professional experience
Work History
Consumer Service Coordinator
Inland Regional Center
08.2001 - Current
Education
Associate In Science - Biology
Marymount College
,Rancho Palos Verde 05.1998
Bachelor In Psychology - Psychology
University of California, Riverside
Riverside, CA06.2001
Master Of Arts Disability Studies - Disability Studies
California Baptist University
Riverside, CA05.2016
Skills
- Conflict resolution
- Complaint handling
- Empathy and understanding
- Active listening
- Call Documentation
- Quality Control
- Calm and Professional Under Pressure
- Report Preparation
- Language Fluency
- Service Standard Compliance
- Customer Account Management
- Understanding Customer Needs
- Problem Resolution
- Professional Telephone Demeanor
Languages
Spanish
Native or Bilingual
Timeline
Consumer Service Coordinator
Inland Regional Center
08.2001 - Current
Associate In Science - Biology
Marymount College
Bachelor In Psychology - Psychology
University of California, Riverside
Master Of Arts Disability Studies - Disability Studies
California Baptist University