Daisy Herrera
Hesperia,CA
Summary
Results-driven consumer service coordinator with a strong record of enhancing client satisfaction through effective issue resolution and cross-functional collaboration. Skilled in implementing process improvements and optimizing operational efficiency. Demonstrates exceptional communication and problem-solving abilities while maintaining professionalism in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Consumer Service Coordinator
Inland Regional Center
San Bernardino, California
03.2024 - Current
- Facilitated communication between clients and service providers to improve service delivery.
- Documented client interactions in the case management system accurately and efficiently.
- Trained new staff on consumer service procedures and best practices effectively.
- Collaborated with interdisciplinary teams to address complex consumer needs comprehensively.
- Monitored emails, phone calls, and service requests to ensure timely assistance.
- Managed large caseload while coordinating schedules and conducting home visits.
Program Services Coordinator
Sevita
Hesperia, California
06.2020 - 02.2024
- Coordinated program services to enhance client care and support behavior plans.
- Trained ABA aides on school site to ensure proper implementation of the students' behavior intervention plan.
- Assisted staff in implementing effective techniques for students with complex behavioral needs.
- Provided support to my team when facing complex case.
- Trained new staff during new staff orientation.
- Maintained a personal schedule to effectively meet supervision requirements for my staff. to ensure supervision hours were met for my staff.
Technical Specialist
University of Californa, Riverside
Riverside, California
06.2018 - 06.2020
- Collaborated with IT team to maintain network systems and troubleshoot issues.
- Assisted in the implementation of new technologies and software systems campus-wide.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Provided technical support for faculty and students across various departments.
- Participated in project meetings to discuss updates and technical requirements.
Education
Master of Science - Industrial And Organizational Psychology
National University
La Jolla, CA08-2026
Bachelor of Arts - Sociology
University of California, Riverside
Riverside, CA06-2020
Skills
- Client advocacy
- Case documentation
- Client communication
- Interdisciplinary collaboration
- Project management
- Staff training
- Time management
- Organizational skills
- Crisis management
- Complaint resolution
- Adaptability and flexibility
- Project management
Timeline
Consumer Service Coordinator
Inland Regional Center
03.2024 - Current
Program Services Coordinator
Sevita
06.2020 - 02.2024
Technical Specialist
University of Californa, Riverside
06.2018 - 06.2020
Master of Science - Industrial And Organizational Psychology
National University
Bachelor of Arts - Sociology
University of California, Riverside