Hope Johnson
Riverside,CA
Summary
Experienced human services professional with a background in case management, behavioral health, and service coordination for individuals with complex needs. Skilled in providing comprehensive case management, maintaining accurate documentation, crisis intervention, advocating for clients, and coordinating transitions between correctional and community-based services. Currently providing case management and service coordination for individuals with developmental disabilities, including home visits, court proceedings, healthcare coordination, and collaboration with multidisciplinary teams. Skilled in building rapport, navigating complex service systems, and remaining calm and professional in challenging situations.
Overview
3
3
years of professional experience
Work History
Consumer Service Coordinator
Inland Regional Center
Riverside, USA
08.2026 - Current
- Manage assigned cases for individuals with developmental disabilities, coordinating services and supports based on individual needs, goals, and circumstances.
- Link consumers and families with regional center services, community resources, educational programs, and vocational services, and coordinate emergency placements.
- Collaborate with families, service providers, healthcare professionals, and government agencies to address complex needs and facilitate seamless transitions in service delivery.
- Conduct home visits to assess consumer needs, safety, and living environments, identifying additional support areas to enhance service effectiveness.
- Participate in IEP meetings, DOR intake appointments, clinical review meetings, and court hearings, advocating for appropriate services and collaborating with interdisciplinary professionals.
- Prepare comprehensive annual and conservatorship reports, case documentation, and memos, ensuring accuracy and timeliness of all required records.
Personal Service Coordinator
Clarvida
Anaheim, USA
10.2023 - 08.2025
- Developed and coordinated individualized care plans in collaboration with interdisciplinary teams to address clients’ behavioral health, social, and service needs.
- Coordinated jail pickups and transitions from correctional settings to community-based services, ensuring continuity of care.
- Engaged incarcerated individuals with mental health diagnoses in county jails through outreach, explaining available services and assessing interest in our program.
- Advocated for clients while helping them navigate complex behavioral health, social service, and community resource systems.
- Provided crisis intervention and individualized support while maintaining a calm, professional, and trauma-informed approach during challenging situations.
- Applied communication, problem-solving, and de-escalation skills to address client needs and collaborate effectively with clients, families, providers, and community partners.
Education
Master of Arts - Criminal Justice Leadership
National University
San Diego, CA03-2025
Bachelor of Arts - Human Services
California Baptist University
Riverside, CA04-2023
Skills
- Case Management & Service Coordination
- Service Delivery Coordination
- Care planning
- Crisis intervention
- Client Advocacy & Support
- Behavioral Health & Community Resources
- Multidisciplinary Collaboration
- Community Integration
- Records & Case Documentation
Timeline
Consumer Service Coordinator
Inland Regional Center
08.2026 - Current
Personal Service Coordinator
Clarvida
10.2023 - 08.2025
Master of Arts - Criminal Justice Leadership
National University
Bachelor of Arts - Human Services
California Baptist University