Misty Daniel

Work History

Results-Cx

09.2024 - Current

Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
Observed and learned changing customer requirements and adapted sales strategies as needed.
Asked relevant questions to assist customers with selecting needed or requested products and services.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Developed extensive knowledge of products and services to better assist customers.
Adapted communication style based on individual client preferences, resulting in improved rapport and higher satisfaction levels.
Documented customer interactions and transactions, maintaining accurate records of all dealings.
Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.

American Income Life

10.2023 - Current

Conducted meetings or phone calls with potential clients to present insurance policies and answer questions
Responded to customer inquiries and problems to promote great service
Researched insurance plans to find good options for clients' needs
Achieved repeat business and referrals through personalized services.

Walmart

09.2016 - 09.2024

Worked closely with front-end staff to assist customers
Trained new team members in cash register operation, stock procedures and customer services
Learned roles of other departments to provide coverage and keep store operational
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
Remained aware of surroundings and secured cash to minimize loss potential
Operated cash register or POS system to receive payment by cash, check and credit card
Verified that customers were of legal age to purchase alcohol or tobacco products.

Walmart

09.2016 - 09.2023

Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
Used bread slicers and other bakery equipment to handle high-volume operations needs
Minimized cross-contamination and infection risks by consistently following safe food handling procedures
Personalized cakes by writing desired words or adding other customizations
Assisted bakery manager with coordinating product ordering, receiving and stocking
Cleaned shelves, counters and tables to maintain organized store
Provided excellent customer service to foster satisfaction and loyalty.

Taco Bell

11.2011 - 01.2016

Delegated tasks to multiple employees while maintaining efficient workplace
Enforced company policies, answered coworkers' questions and trained new personnel
Reported employee behavioral issues, losses and customer complaints to upper-level management
Positioned skilled staff in key areas throughout shift to optimize department productivity
Communicated with other shift managers to facilitate continuum of customer service
Helped employees accomplish tasks during peak periods.