Misty De La Garza
Big Spring,TX
Summary
Proven track record of enhancing relationships with hospital staff and pharmacy staff, streamlining pharmacy operations at Scenic Mountain Medical Center. Adept in inventory control and medication dispensing, complemented by strong problem-solving skills and the ability to maintain professionalism in high-stress situations. Demonstrated teamwork by effectively collaborating with healthcare professionals to improve patient care.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Associate
CVS Pharmacy
Big Spring, TX
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Gather RTS medications to be returned to shelves.
- Check shelves monthly for medications expiring.
- Clean & maintain a neat sales floor & work station. Dusting, sweeping, mopping, using alcohol to disinfect areas that have constant contact with customers.
- Put up medications away in proper locations for customer pick up.
- Communicate with pharmacy staff when a customer has a question about their medication to resolve pricing issues, medications not being ready, etc.
Child Caregiver
New Hope Christian School
Big Spring, TX
06.2022 - 07.2022
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Facilitated naptime routines, creating a calm atmosphere conducive to restful sleep for young children in care facilities or homes settings.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
- Improved communication skills by engaging children in age-appropriate conversations and active listening.
- Check & change diapers according to the school policy.
- Pick up children from school at various locations to bring to the facility for after school supervision, following all driving laws for safe transportation to & from school.
Pharmacy Technician
Scenic Mountain Medical Center
Big Spring
02.2008 - 08.2013
- Answered incoming phone calls and addressed questions from healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Check in order and put up in proper locations.
- Make and mix IVs with accurate dosing while maintaining sterility following aseptic technique.
- Fill Pyxis machines according to low stock reports.
- Clean & sterilize hood, ante room & buffer area according to USP 797 regulations.
- Repackaged medications for individual dispensing.
- Charge and credit patients for medications used and not used.
- Check designated areas for outdates on a monthly basis.
- Deliver medications to proper locations in a timely manner.
- Complete tasks assigned by pharmacy manager.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Certificate - Pharmacy Technology
Weatherford College
Weatherford, TX05.2007
Diploma - General Studies
Big Spring High School
Big Spring, TX05.1996
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Excellent people skills
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Meeting deadlines
- Professional Demeanor
- Cleaning techniques
- Inventory Control
- Policy and Procedure Adherence
- Safety and Cleanliness Standards
Certification
PTCB certified
Registered through the State Board of Pharmacy. Registration # 137498
Timeline
Sales Associate
CVS Pharmacy
09.2022 - Current
Child Caregiver
New Hope Christian School
06.2022 - 07.2022
Pharmacy Technician
Scenic Mountain Medical Center
02.2008 - 08.2013
Certificate - Pharmacy Technology
Weatherford College
Diploma - General Studies
Big Spring High School