Misty Duplichan
Denham Springs,LA
Summary
Dynamic and adaptable, with a proven track record at Dollar General for enhancing customer satisfaction and team efficiency. Excelled in managing high-risk situations at Allen Correctional Center, demonstrating exceptional composure and responsibility. Skilled in dental impressions and CPR/Radiology certified, showcasing a blend of technical proficiency and a positive, team-oriented attitude.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Assistant Intern
Louisiana Dental Center
06.2024 - 06.2024
- 16+ hours of job shadowing in everyday tasks of a dental assistant
Store Manager
Dollar General
11.2020 - 02.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Correctional Officer
Allen Correctional Center
01.2013 - 11.2015
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Made rounds at specified intervals and conducted head counts and roll calls.
Education
Certificate Of Completion - Dental Assisting
Accelerated Academy
Denham Springs, LASkills
- CPR certified from American Heart Association
- Radiology Certified
- Treatment room setup
- Chair side Assisting
- Sterilization techniques
- Dental impressions preparation and taking impressions
- Teamwork
- Positive attitude
- Motivated
- Dependability
- Adaptability
- Responsible
Certification
- CPR certified from the American Heart Association
- Radiology Certified
- Dental Assisting Certificate
Timeline
Dental Assistant Intern
Louisiana Dental Center
06.2024 - 06.2024
Store Manager
Dollar General
11.2020 - 02.2024
Correctional Officer
Allen Correctional Center
01.2013 - 11.2015
Certificate Of Completion - Dental Assisting
Accelerated Academy