Seza Mosheghian
North Hills,CA
Summary
Experienced dental receptionist and assistant with a strong background in providing meticulous customer service and efficient scheduling support. Skilled in serving as a liaison between patients, dentists, and insurance providers to ensure accurate coding and effective management of coverage plans. Possesses extensive experience and training to assist with a wide range of tasks. A quick learner who excels in building strong relationships with coworkers and patients.
Overview
8
8
years of professional experience
Work History
Dental Assistant
Benevolence Health Center
11.2021 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Verified patient insurance eligibility and benefits.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Contributed to comfortable patient experience, offering reassurance and support throughout treatments.
Dental Receptionist
Aghbashian DDS
11.2021 - Current
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Received and routed laboratory results to correct clinical staff members.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Answered telephone calls to offer office information, answer questions, and made patient appointments.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Patient Service Department
Premier Care Dental Group
01.2019 - Current
- Pulled, prepared and updated charts, scheduled appointments, answered telephones, updated and maintained patient records, collected co-pays, patient and insurance company billing, greeted and seated patients, computer proficient.
Bookkeeping
Sprouts Farmers Market
01.2017 - 01.2019
- Prepared the Daily Sales and Safe Accountability Report for the Accounting Office, balanced and set up registers, collected money, scheduled employees, and worked on employee payroll.
Education
General - Associates in Science
06.2025
Associate of Science - Dental Assistant
04.2022
- 4.0 GPA
High School Diploma -
12.2018
Skills
- Phone and Email Etiquette
- Excellent multitasking capability
- Appointment Scheduling
- Microsoft Excel proficiency
- Patient Charting
- Insurance and Billing
- Microsoft Office and Dentrix
- CPR Certified (American Heart Association)
- Infection control certified
- Computer Proficient
- Digital X-Ray Proficiency
Languages
Armenian
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Dental Assistant - Benevolence Health Center
11.2021 - Current
Dental Receptionist - Aghbashian DDS
11.2021 - Current
Patient Service Department - Premier Care Dental Group
01.2019 - Current
Bookkeeping - Sprouts Farmers Market
01.2017 - 01.2019
Pasadena City College - General, Associates in Science
Concorde Career College - Associate of Science, Dental Assistant
Pasadena Glendale High School - High School Diploma,
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