Misty Eller
Boaz,AL
Summary
Dedicated Customer Service professional committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Lyons HR
10.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Healthcare Solutions Inc
01.2022 - 10.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Family Medical
08.2007 - 11.2009
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Lincare Inc
09.2002 - 03.2007
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associate of Science -
CollegeAmerica
Fort Collins, CO11-2005
Skills
- Licensed Property and Casualty Producer
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Lyons HR
10.2023 - 10.2024
Customer Service Representative
Healthcare Solutions Inc
01.2022 - 10.2023
Customer Service Representative
Family Medical
08.2007 - 11.2009
Customer Service Representative
Lincare Inc
09.2002 - 03.2007
Associate of Science -
CollegeAmerica
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