Misty Evans
Aurora,CO
Summary
Proven to enhance customer satisfaction and sales at Cracker Barrel through expert upselling and personalized service. Demonstrated reliability and cash handling precision, contributing to efficient operations and positive customer feedback. Skilled in time management and customer relations, consistently ensuring an enjoyable dining experience and operational excellence.
Overview
13
13
years of professional experience
Work History
Security/Housekeeping/Cashier/Bartender
People Ready Temp Agency
Denver, CO
07.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Server
Balfour At The Riverfront
Denver, CO
10.2022 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Cracker Barrel
Raleigh, NC
01.2019 - 09.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Foodlion
Raleigh, NC
02.2017 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Bartender
Ruby Tuesday
Rocky Mount, NC
01.2012 - 01.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Education
TIPS - TIPS Alcohol Certification
Tips Online Hospitality Courses
Denver, CO07.2024
GED -
Nash Community College
Rocky Mount, NC01.2000
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Time management skills
- Reliability and punctuality
- Customer Relations
- Payment Processing
- POS system operations
- Liquor regulations and compliance
Timeline
Security/Housekeeping/Cashier/Bartender
People Ready Temp Agency
07.2023 - Current
Server
Balfour At The Riverfront
10.2022 - 12.2023
Server
Cracker Barrel
01.2019 - 09.2022
Cashier
Foodlion
02.2017 - 12.2019
Bartender
Ruby Tuesday
01.2012 - 01.2017
TIPS - TIPS Alcohol Certification
Tips Online Hospitality Courses
GED -
Nash Community College