Misty Freeman
Summary
Experienced insurance adjuster with a strong background in investigating and analyzing liability for personal, casualty, and property loss. Demonstrates effective utilization of negotiation skills for successful settlements. Conducts interviews with specialists, witnesses, and claimants to gather crucial information for claims closures. Possesses excellent communication skills honed through years of experience in the field.
Overview
15
15
years of professional experience
Work History
Commercial Auto Adjuster 2
Kemper Insurance
09.2021 - Current
- Investigate losses and identify coverage issues
- Negotiate settlements with insureds, claimants and claimant's attorneys
- Provide exceptional customer service during emotionally difficult situations for policyholders following accidents.
- Manage a high volume of claims efficiently, prioritizing tasks for maximum productivity.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
RCRC Agent
Ryder
10.2018 - 09.2021
- Effectively handle all incoming calls and follow up calls
- Interact with external customers to provide solutions by utilizing Ryder systems and internal Ryder departments to formulate appropriate courses of action and provide resolution
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Reduced downtime for clients by efficiently prioritizing breakdowns based on criticality and potential impact on business operations.
Picking Supervisor
Encompass Supply Chain Solutions, Inc.
09.2014 - 10.2018
- Assist and assign Inventory related Special Projects as needed
- Review all recorded mis-shipments/overages and shortages for all warehouses
- Assigns workers to accurately stock all inbound freight
- Assigns workers to accurately pull all customers orders and ship in specified time frame
- Communicates with inbound and outbound freight companies
- Be involved with all Departments, process changes, and daily warehouse flow
- Maintain a clean, orderly, and safe work area
- Monitoring forklift checklist completion daily
- Administers company safety programs to ensure a safe and healthy environment for all employees.
Call Center Representative
Encompass Supply Chain Solutions, Inc.
09.2013 - 09.2014
- Provided excellent customer service while building trust and customer relationships, processed over 100 calls a day
- Ensured all calls are handled and answered promptly and in a professional manner
- Created and cancelled orders, credit memos, and returns using Viaduct software
- Located all ordered parts via hand held computer and properly packed items to be invoiced
- Successfully maintained a sales queue of 50K a month
- Multi-tasked and worked in fast paced environment.
Deli Associate
Wal-Mart
05.2012 - 09.2013
- Provided Customer Service while cooking and preparing food
- Stocked and received all deli items up to 25 pounds without assistance but also worked as a team player lifting heavier items
- Maintained the department's appearance and cleanliness by following the company policies.
Direct Support II
Georgia Community Support and Solutions
03.2011 - 05.2012
- Demonstrated compassion, excellent patient care, customer service and communication skills
- Monitored and managed individual behaviors
- Scheduled daily activities and community outings for daily life assistance.
Tax Processor
StaffMark
03.2011 - 03.2011
- Reviewed and validated individual and company tax returns sent via mailed
- Sorted and maintained files with currency mailed in with tax forms.
Medical Assistant Externship
Metro Medical Associates
04.2010 - 05.2010
- Prepared patients for examination and treatment
- Managed patient histories and vital signs
- Performed selected nursing and administrative duties
- Assisted physicians in preparing minor surgeries and preformed injections as directed
- Performed phlebotomy functions including venipuncture and micro-collection.
Field merchandiser
Hallmark Cards Company
03.2009 - 03.2010
- Maintained general appearance of store through sizing, organization and house keeping
- Ensured all phone calls are handled professionally
- Accurately executed all sales transactions via computer system.
Education
No Degree - Property And Casualty
PLG TRAINING
Atlanta, GA08.2018
Diploma - Medical Assistant
Everest Institute
Decatur, GA05.2010
Some college - Criminal Justice
Fort Valley State University
Fort Valley, GA03.2008
Skills
- Organizational Skills (10 years)
- Customer Service (10 years)
- Ability to multitask and meet deadlines in fast paced environment
- Strong organizational and customer service skills
- Effective communication and interpersonal skills
- Insurance policy knowledge
- Claim investigation
- Policy Interpretation
- Risk Assessment
- Damage Assessment
- Claims Handling
- Time Management
Accomplishments
- State Farm Auto Certification
- State Farm Property Certification
- TWIA Claims Examiner Certification
- Allstate Virtual Assist Certification
Current license
GA Adjuster (Resident)- 01/31/2025
AL Adjuster- 01/31/2026
CT Casualty Adjuster- 06/30/2025
DE Adjuster- 02/28/2025
FL Adjuster- 01/31/2025
IN NON-RESIDENT INDEPENDENT ADJUSTER- 01/31/2027
KY INDEPENDENT ADJUSTER- 01/31/2026
LA CLAIM ADJUSTER- 01/31/2025
NC Adjuster- 03/31/2025
NM INDEPENDENT ADJUSTER- 01/31/2026
SC Adjuster- 08/31/2025
TX Adjuster- 01/31/2025
Timeline
Commercial Auto Adjuster 2
Kemper Insurance
09.2021 - Current
RCRC Agent
Ryder
10.2018 - 09.2021
Picking Supervisor
Encompass Supply Chain Solutions, Inc.
09.2014 - 10.2018
Call Center Representative
Encompass Supply Chain Solutions, Inc.
09.2013 - 09.2014
Deli Associate
Wal-Mart
05.2012 - 09.2013
Direct Support II
Georgia Community Support and Solutions
03.2011 - 05.2012
Tax Processor
StaffMark
03.2011 - 03.2011
Medical Assistant Externship
Metro Medical Associates
04.2010 - 05.2010
Field merchandiser
Hallmark Cards Company
03.2009 - 03.2010
No Degree - Property And Casualty
PLG TRAINING
Diploma - Medical Assistant
Everest Institute
Some college - Criminal Justice
Fort Valley State University
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