Misty Funk
Las Vegas,NV
Summary
Proven leader and retail operations manager, adept at enhancing financial performance and team skill enhancement. At O'Reilly Auto Parts, I spearheaded initiatives that led to a 10% profit margin increase, leveraging my expertise in inventory control and talent acquisition. My approach prioritizes customer support excellence and innovative visual merchandising design, driving substantial revenue growth and relationship development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Writer
TA Truck Service
North Las Vegas, NV
03.2024 - Current
- Provided customers with accurate cost expectations for services.
- Compiled detailed billing statements including all associated expenses: labor, parts, taxes, and fees.
- Conveyed repair details to clients professionally.
- Generated cost assessments for extra repairs and services requested by customers.
- Collected deposits or payments and arranged for billing.
- Enhanced revenue by promoting add-on services.
- Identified and addressed specific requirements of clients.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Analyzed work orders with technicians to verify labor times and parts costs.
- Assisted clients by documenting their vehicle problems and preparing service forms.
Store Manager
O'Reilly Auto Parts
Las Vegas, NV
03.2017 - 10.2023
- Instruct new staff on operational procedures improving teams productivity.
- Conducted external sales calls to ensure high-quality customer service.
- Oversaw sales, profitability, and store operations.
- Enhanced revenue and decreased loss through consistent regulation compliance and superior support.
- Ensured high standards in customer service, inventory control, and store environment.
- Provided customer service by greeting and directing shoppers to desired items.
- Maintained a fully stocked and fronted front area. Stocked merchandise in accordance with planograms and displays.
- Ensured accurate financial procedures during store start and end.
- Managed customer concerns with professionalism.
- Oversaw financial planning and expenditure control.
- Strengthened team dynamics by fostering positive relationships.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Led consistent performance evaluations for team members, giving constructive feedback.
- Oversaw the activities and performance of up to 32 employees per shift.
- Achieved a monthly average profit margin increase of up to 10%.
Sales Lead
Hustler Hollywood
Las Vegas, NV
08.2015 - 01.2017
- Acknowledged customers while delivering suitable levels of service.
- Utilizes sound judgment to resolve customer issues efficiently.
- Conducts regular checks to confirm that stock levels are sufficient and inclusive of all sizes and styles.
- Keeps the stockroom clean and well-organized for optimal efficiency.
- Secured organizational assets by implementing comprehensive loss prevention measures.
- Maintained orderly and efficient sales floor during absence of higher management.
- Stayed updated on latest sales trends and promotional activities.
- Utilized POS system to handle sales transactions, manage returns, process online orders and activate gift cards.
- Upheld visual standards by arranging store displays conforming to guidelines.
- Addressed customer inquiries regarding products and services.
- Increased revenue by efficiently up-selling and cross-selling products.
- Consistently surpassed sales targets, enhancing team performance.
- Delivered detailed updates on sales activities to leadership.
- Successfully managed operational procedures at start and end of day.
- Supervised up to six team members per shift.
Sales Lead
Fox Racing Inc
Las Vegas, NV
10.2014 - 07.2015
- Drove sales growth through implementation of Fox selling culture.
- Assisted Store Management in recruiting and training brand experts.
- Delivered engaging store experiences, consistently surpassing sales expectations.
- Streamlined store operations through effective policies.
- Assessed personal performance indicators to find optimization opportunities alongside Store Management.
- Verified adherence to selling culture and operational policies.
- Implement processes related to merchandise handling, store upkeep and sales assistance.
- Demonstrated flexibility in rapidly evolving situations.
- Monitored customer needs to identify potential upsell opportunities.
- Continually prepared and turned in reports tracking sales activities for managerial review.
Party Host
Chuck E. Cheese
Las Vegas, NV
06.2014 - 12.2014
- Ensuring a safe, entertaining, and hygienic environment for Guests.
- Facilitate seamless execution of events enabling parents to unwind and engage with the celebration.
- Managed efficient and accurate cash handling activities.
- Maintained neatness and orderliness in the costume character room.
- Modified event details in real-time while maintaining high-quality standards and guest satisfaction.
- Boosted recurring business by developing strong client rapport and ensuring top-notch service throughout event planning.
- Sanitized surfaces and prepared spaces for the next event.
- Coordinated with colleagues to ensure smooth execution of event setups and services.
- Enhanced guest experiences by organizing and executing engaging birthday party activities.
- Set up promotional displays and equipment for special events and activities.
- Gathered details on party size, directed guests to seats, provided menus.
- Proactively mitigated conflicts between guests and managed behavior at events consistently fostering positivity.
Merchandising Team Member
Burlington Coat Factory
Henderson, NV
07.2014 - 09.2014
- Sorted incoming merchandise at shipment dock.
- Followed procedures to tag and price merchandise properly.
- Ensured shelves remained stocked by swiftly handling incoming deliveries.
- Maintained neatness of store displays, elevating customer experience.
- Contributed to collaborative projects, highlighting effectiveness in working as a cohesive unit.
- Demonstrated meticulous attention to detail.
- Designed engaging and visually appealing displays.
- Performed consistent price audits to ensure accurate store pricing.
- Designed and implemented strategies to enhance product visibility.
- Ensured consistent organization of bins, shelves, and racks at multiple locations in accordance with planograms.
Recreational Assistant
City of Henderson
Henderson, NV
05.2013 - 04.2014
- Communicated precise instructions for activities, promoting a fun and safe environment.
- Facilitated safe transport of participants to activities and field excursions.
- Supervised engagement in recreational tasks to assist attendees.
- Collaborated with other recreation staff in developing new recreational activities.
- Promoted a culture of inclusivity and acceptance.
- Executed light cleaning responsibilities for well-kept environments.
- Coordinated event logistics, ensuring timely setup and teardown of equipment for various activities.
Education
High School Diploma -
Foothill High School
Henderson, NV06.2014
Skills
- Leadership Enhancement
- Task Management
- Relationship Development
- Talent Acquisition and Integration
- Retail Operations Management
- Visual Merchandising Design
- Financial Performance Management
- Inventory Control
- Customer Support Expertise
- Team Skill Enhancement
- Schedule Coordination
Certification
Driver's License, 01/01/20, 03/28/2024
Education
Henderson, NV
Personal Information
Relocation: Anywhere
Work Authorization
Authorized to work in the US for any employer
Timeline
Service Writer
TA Truck Service
03.2024 - Current
Store Manager
O'Reilly Auto Parts
03.2017 - 10.2023
Sales Lead
Hustler Hollywood
08.2015 - 01.2017
Sales Lead
Fox Racing Inc
10.2014 - 07.2015
Merchandising Team Member
Burlington Coat Factory
07.2014 - 09.2014
Party Host
Chuck E. Cheese
06.2014 - 12.2014
Recreational Assistant
City of Henderson
05.2013 - 04.2014
High School Diploma -
Foothill High School
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