Misty Garcia

• Organized activities such as arts and crafts, music therapy, exercise classes, educational programs, field trips, and leisure activities.
• Assisted clients with daily living skills including grooming, bathing, dressing, meal preparation and feeding.
• Provided companionship for elderly clients by engaging them in conversation and sharing stories.
• Transported clients to medical appointments or other destinations when needed.
• Accompanied clients on recreational outings to parks, museums, theaters.
• Maintained detailed records of client's health information including medication administration logs.
• Administered medications according to doctor's orders and monitored responses.
• Encouraged independence among clients by teaching them how to perform tasks independently such as housekeeping duties or personal hygiene routines.
• Assessed changes in behavior or condition that may indicate a need for further medical attention.
• Improved patient outlook and daily living through compassionate care.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Built and maintained relationships with peers and upper management to drive team success.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Trained employees on additional job positions to maintain coverage of roles.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Conducted quality, timely performance feedback and performance appraisals.
• Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.

• Trained employees on additional job positions to maintain coverage of roles.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.

• Assisted with purchases, locating items and signing up for rewards programs.
• Helped customers find specific products, answered questions and offered advice.
• Properly verified customer identification for alcohol or tobacco purchases.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Earned reputation for good attendance and hard work.
• Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
• Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.
• Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
• Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.

Preparing breakfast items in either the Bakery or Deli area, assisting customers with varying areas of the departments inducing taking order requests, down stacking pallets, organizing back room and freezer areas, preparing food products to required safety specifications.

• Provided onsite training
• Proactively identified and solved complex problems impacting operations management
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
• Maintaining and operating heavy machinery and chemicals
• Monitoring quality for optimum customer satisfaction
• Managing ongoing, new and incoming work orders balancing due dates, job size, difficulty to determinate start dates and number of associates on specific job
• Maintaining inventory for department items
• Packing and shipping customer material to ensure items are delivered in pristine condition
• Receiving items, documenting items and sending verification to sales concerning abnormalities