Misty Grayknights
Reno Sparks Cab
RENO,NV
2027
years of professional experience
Dynamic professional with a proven track record at CADC, excelling in coaching and mentoring while managing day to day deployments. Skilled in training delivery and program management, I consistently enhance team performance and highlight our messaging goals, driving operational success and fostering a culture of excellence.
Work History
Taxi Driver
- Assisted riders with luggage, mobility needs, and courteous door-to-door service.
- Maintained clean, comfortable vehicle interior and exterior between rides.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Inspected vehicle before shifts, reporting maintenance issues and safety concerns promptly.
Care Giver
4 Months- Provided personal care support including bathing, grooming, and dressing assistance with dignity and respect.
- Prepared nutritious meals and followed dietary instructions to support client health and comfort.
- Assisted with mobility, transfers, and ambulation to promote safety and reduce fall risk.
- Completed light housekeeping tasks, laundry, and organization to maintain clean, comfortable living spaces.
Field Training Officer
4 Months- Trained new staff on field procedures, safety protocols, and job expectations.
- Monitored trainee performance and provided clear feedback during field assignments.
- Coordinated onboarding activities to support consistent skill development and readiness.
- Evaluated trainee readiness and identified areas needing additional coaching.
- Communicated performance concerns to supervisors and recommended corrective training steps.
- Supported consistent service delivery by modeling policy compliance and professional conduct.
Store Manager
11 Years- Managed inventory controls, including receiving, stocking, and replenishment procedures.
- Supervised daily store operations, ensuring smooth opening, closing, and customer service workflows.
- Trained and coached team members on sales standards, product knowledge, and store policies.
- Monitored sales performance and adjusted staffing to support coverage and service goals.
- Resolved customer concerns promptly, maintaining service quality and store reputation.
- Coordinated merchandising displays to improve product visibility and support sales.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma
Skills
Coaching and mentoring
Training delivery
Report writing
Culturally aware
Excellent interviewing skills
Lesson development
Program management
Timeline
Care Giver
Comfort Keepers
11.2024 - 03.2025Read More
Field Training Officer
CADC
07.2024 - 11.2024Read More
Store Manager
Reno Magick
06.2013 - 06.2024Read More
Taxi Driver
Reno Sparks Cab
2025 - CurrentRead More
Lewis County High
High School Diploma
Read More