Misty Hancock
Ketchikan,Alaska
Summary
Dynamic professional with experience as a Barista at Barn Door Eatery, excelling in time management and problem-solving. Proven ability to foster a welcoming atmosphere while enhancing customer satisfaction through personalized service. Strong team player with a commitment to training and developing others, ensuring a positive and efficient work environment.
Overview
15
15
years of professional experience
Work History
Barista
Barn Door Eatery
Ketchikan, AK
07.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Special Education Teacher
Ketchikan Gateway Borough School District
Ketchikan, AK
08.2022 - Current
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.
- Taught students across multiple classifications and degrees of special needs.
- Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
- Led activities that developed students' physical, emotional, and social growth.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Enhanced students'' communication skills by implementing group activities and collaborative projects.
- Encouraged students to take ownership of learning by providing choices.
- Reduced feelings of isolation among students with special needs by implementing inclusive classroom practices.
- Created culturally responsive classroom environment, acknowledging and celebrating diversity among students.
- Advocated for rights and needs of students with special education requirements, ensuring access to appropriate resources and accommodations.
Server
Jeremiah’s Pub
Ketchikan, AK
11.2014 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Paraprofessional
Ketchikan Gateway Borough School District
Ketchikan, AK
08.2010 - 06.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Ensured compliance with state regulations by maintaining thorough documentation of services provided to students with disabilities.
- Administered tests and assessments to evaluate student progress and performance.
Education
Bachelor In Arts - Special Education
University of Alaska Southeast
Juneau, Ak12.2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Active listener
- Team leadership
- Decision-making
Timeline
Barista
Barn Door Eatery
07.2024 - Current
Special Education Teacher
Ketchikan Gateway Borough School District
08.2022 - Current
Server
Jeremiah’s Pub
11.2014 - 07.2022
Paraprofessional
Ketchikan Gateway Borough School District
08.2010 - 06.2022
Bachelor In Arts - Special Education
University of Alaska Southeast