Misty Harrington
Greencastle,IN
Summary
Customer-oriented General Manager with 22 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
22
22
years of professional experience
Work History
Electronics Department
Walmart
Greencastle, IN
12.2023 - Current
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
Owner
Harrington's Auto Detail & Repair
Greencastle, IN
03.2015 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Manager
Visiting Angels Home Care
Greencastle, IN
07.2023 - 12.2023
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
General Manager
Mama Nunz Italian Restaurant
Greencastle, IN
01.2009 - 03.2015
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Store General Manager
Stanley J. Clark (Shell Station)
Crawfordsville, IN
02.2002 - 01.2009
- Increased store profitability by implementing cost-saving measures and optimizing inventory management.
- Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
- Developed and executed successful sales strategies to increase revenue and meet company targets.
- Led team of associates in achieving business goals, providing ongoing coaching and performance feedback.
- Managed daily store operations, ensuring efficient processes, accurate record-keeping, and adherence to company policies.
- Streamlined workflow by reorganizing store layout for optimal efficiency and ease of access for customers.
Education
GED -
Area 30
Greencastle, IN08.2001
Skills
- Store operations
- Business Administration
- Schedule Management
- Employee Development
- Fiscal Management
Timeline
Electronics Department
Walmart
12.2023 - Current
Manager
Visiting Angels Home Care
07.2023 - 12.2023
Owner
Harrington's Auto Detail & Repair
03.2015 - Current
General Manager
Mama Nunz Italian Restaurant
01.2009 - 03.2015
Store General Manager
Stanley J. Clark (Shell Station)
02.2002 - 01.2009
GED -
Area 30