Misty Harrington
Greencastle,IN
Summary
Customer-oriented General Manager with 22 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
22
22
years of professional experience
Work History
Electronics Department
Walmart
12.2023 - Current
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
Owner
Harrington's Auto Detail & Repair
03.2015 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Manager
Visiting Angels Home Care
07.2023 - 12.2023
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
General Manager
Mama Nunz Italian Restaurant
01.2009 - 03.2015
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Store General Manager
Stanley J. Clark (Shell Station)
02.2002 - 01.2009
- Increased store profitability by implementing cost-saving measures and optimizing inventory management.
- Improved customer satisfaction ratings through excellent service, timely problem resolution, and effective communication.
- Developed and executed successful sales strategies to increase revenue and meet company targets.
- Led team of associates in achieving business goals, providing ongoing coaching and performance feedback.
- Managed daily store operations, ensuring efficient processes, accurate record-keeping, and adherence to company policies.
- Streamlined workflow by reorganizing store layout for optimal efficiency and ease of access for customers.
Education
GED -
Area 30
Greencastle, IN08.2001
Skills
- Store operations
- Business Administration
- Schedule Management
- Employee Development
- Fiscal Management
Timeline
Electronics Department
Walmart
12.2023 - Current
Manager
Visiting Angels Home Care
07.2023 - 12.2023
Owner
Harrington's Auto Detail & Repair
03.2015 - Current
General Manager
Mama Nunz Italian Restaurant
01.2009 - 03.2015
Store General Manager
Stanley J. Clark (Shell Station)
02.2002 - 01.2009
GED -
Area 30