Noah Westhauser
Hartford
Overview
3
3
years of professional experience
Work History
Electronics Department Manager
Target
Delafield
07.2024 - Current
- Delegated work to staff, setting priorities and goals.
- Established operational procedures for receiving, processing, and stocking merchandise.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Developed and maintained relationships with suppliers, vendors, and customers.
- Maintained records of all electronic transactions completed by the store.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Recruited and trained new employees to meet job requirements.
- Created and managed budgets for travel, training, and team-building activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Managed inventory levels to ensure optimal stock availability.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored customer service standards within the electronics department.
- Analyzed customer requirements to determine appropriate technology solutions.
- Coordinated with vendors for resolution of any third-party product related issues.
- Ensured compliance with all applicable laws relating to sale of electronic devices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Established strong relationships with customers by providing exceptional customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Inspected returned items for damage before processing returns or exchanges.
- Provided technical support to customers on various Apple products, including iPhones, iPads, MacBooks, and iMacs.
- Managed product displays, ensuring items are well-organized, visible, and labeled correctly.
- Assisted customers in selecting and purchasing electronic products based on their needs and specifications.
- Developed and updated electronic product knowledge materials for team use, enhancing team performance.
- Demonstrated product features by employing knowledge of technology and gadgets.
- Demonstrated product functionalities and features to customers, ensuring clarity and understanding.
- Handled returns and exchanges according to company policies.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Educated customers on various product offerings, including products, enabling better buying decisions.
- Provided expert advice on the latest electronic devices, including features, benefits, and usage.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Conducted quality assurance inspections on all repaired or upgraded electronic components and assemblies.
- Contributed to the store's social media channels by promoting products and special offers, increasing online engagement and sales.
- Conducted price comparisons to ensure competitive pricing and relayed information to management for adjustments.
- Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
- Provided technical support and troubleshooting assistance for customers experiencing difficulties with their electronic purchases.
- Maintained updated knowledge through continuing education and advanced training.
Department Manager
Skogen's Festival Foods
Hartford
10.2022 - 06.2024
- Assistant Grocery manager promoted to salaried store Bakery manager with the company
- Managed daily operations, ensuring efficient workflow and productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented strategic departmental plans to achieve company targets.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Delegated work to staff, setting priorities and goals.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Utilized technology and software for inventory management and sales reporting.
- Ensured compliance with all safety regulations in the workplace.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Proposed or approved modifications to project plans.
- Initiated and managed projects aimed at operational improvements and efficiency gains.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Conducted regular performance reviews to monitor progress of individual employees.
- Created and managed budgets for travel, training, and team-building activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Set and managed departmental budgets, controlling expenses to meet financial goals.
- Balanced workloads to meet targets without overtaxing employees.
- Produced thorough, accurate and timely reports of project activities.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored daily sales figures to track trends in customer buying behavior.
- Coordinated with suppliers and vendors to negotiate contracts and secure favorable terms.
- Resolved customer complaints and issues promptly and professionally.
- Developed promotional campaigns to increase brand recognition in target markets.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Implemented quality control measures to uphold company standards.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Developed new recipes that appealed to customers' taste preferences while meeting nutritional guidelines.
Front End Manager
Walmart
Hartford
01.2022 - 10.2022
- Assisted senior management in decision making by providing insights into customer requirements.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed performance metrics to optimize website usability.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to staff, setting priorities and goals.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed customer complaints and rectified issues to complete satisfaction.
- Developed strategies to improve customer satisfaction and loyalty.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Cultivated strong customer relations and developed effective customer service standards.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Shift Manager
Walgreens
Hartford
09.2021 - 01.2022
- Trained new employees on company policies, procedures, and job responsibilities.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Developed pricing schedules, costing for materials, and compliance statements.
- Coached employees on interactions with customers to drive exceptional service.
- Analyzed sales data to identify trends and areas for improvement.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Ensured compliance with food safety regulations and quality standards.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Determined budgets, production goals and rates based on company policies and requirements.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Upheld company standards and compliance requirements for operations.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Identified needs of customers promptly and efficiently.
- Responded quickly and effectively to emergency situations as they arose.
- Managed daily cash intake by counting out registers and tabulating profits.
- Taught staff upselling techniques to meet revenue targets.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Operated a variety of machinery and tools safely and efficiently.
Education
High School Diploma -
Hartford Union High School
Hartford, WI11-2021
Skills
- Store operations
- Merchandising strategies
- Electronics repair
- Policy administration
- Business administration
- Cost control
- Business planning
- Goal setting
- Management consultation
- Time management abilities
- Budget administration
- Teamwork
- Profit and loss management
- Performance evaluation
- Staff development
- Communication skills
- Time management
- Administration and reporting
- Quality control
- Corporate governance
- Cost reduction
- Innovation management
- Attention to detail
- Vendor management
- Task prioritization
- Reliability
- Customer service
- Revenue growth
- Professional and courteous
- Supply chain management
- Multitasking Abilities
- Technical proficiency
- Talent acquisition
- Project planning
- Risk management
- Positive attitude
- Managing operations and efficiency
- Human resources management
- Training and development
- Performance reviewing
- Strategic planning
- Work Planning and Prioritization
- Idea development and brainstorming
- Problem-solving aptitude
- Revenue forecasting
- Scheduling and coordinating
- Continuous improvement
- Process improvement
- Change management
- Active listening
- Marketing management
- Financial management
- Market research
- Reporting and documenting
- Resource allocation
- Program development
- Interpersonal communication
- Customer relations
- Professionalism
- Marketing strategy
- Business intelligence
- Preventive Maintenance
- Recruitment and hiring
- Analytical skills
- Issue resolution
- Project management
- Repair services
- Regulatory compliance
- Troubleshooting and diagnosis
- Maintenance and repair
- User support
- Troubleshooting
- Program support
- Risk mitigation
- Equipment calibration
- System upgrades
- System Tests
- Data analysis
- Power Tools and Equipment
- Workload management
Timeline
Electronics Department Manager
Target
07.2024 - Current
Department Manager
Skogen's Festival Foods
10.2022 - 06.2024
Front End Manager
Walmart
01.2022 - 10.2022
Shift Manager
Walgreens
09.2021 - 01.2022
High School Diploma -
Hartford Union High School