Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Electronics Department Manager
Wal-Mart Supercenter
09.2016 - Current
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assisted in organizing and overseeing assignments to drive operational excellence.
CAP Team 2 Lead
Wal-Mart Supercenter
10.2019 - Current
Coached team on best practices for unloading, sales floor replenishment and product presentation.
Staged loading and unloading area for truck deliveries.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Coordinated with 1st and 3rd shift management to facilitate smooth shift transitions.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Overnight Team Lead
Wal-Mart Supercenter
11.2020 - Current
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Helped meet changing demands by recommending improvements to business systems or procedures.
Created and managed project plans, timelines and budgets.
Educated staff on organizational mission and goals to help employees achieve success.
Education
High School Diploma -
Harvard High School
Harvard
06.2013
Skills
Positive Customer Engagement
Building Customer Loyalty
Strong Communication and Interpersonal Skills
Energy and Physical Stamina
Excellent Written and Verbal Communication
Computer Proficiency and Microsoft Office
Adaptable and Flexible
Team Goals
Leadership Promotion
Accomplishments
We profited an additional $10m dollars for our store via sales and tracking expenses
Have made all of our goals regarding profit, customer satisfaction and additional metrics the past 2 years
Have had 5 of my associates promote out of store while under my managing as well as 2 current associates being in the looks for promotion
Have had the privilege to travel to other stores via cooperate to share my managing abilities or assist with any big projects
Had one of the lowest inventories in the region in my department
Timeline
Overnight Team Lead
Wal-Mart Supercenter
11.2020 - Current
CAP Team 2 Lead
Wal-Mart Supercenter
10.2019 - Current
Electronics Department Manager
Wal-Mart Supercenter
09.2016 - Current
High School Diploma -
Harvard High School
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