Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

William Rockcastle

Harvard,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Electronics Department Manager

Wal-Mart Supercenter
09.2016 - Current
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

CAP Team 2 Lead

Wal-Mart Supercenter
10.2019 - Current
  • Coached team on best practices for unloading, sales floor replenishment and product presentation.
  • Staged loading and unloading area for truck deliveries.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Coordinated with 1st and 3rd shift management to facilitate smooth shift transitions.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Overnight Team Lead

Wal-Mart Supercenter
11.2020 - Current
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans, timelines and budgets.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

High School Diploma -

Harvard High School
Harvard
06.2013

Skills

  • Positive Customer Engagement
  • Building Customer Loyalty
  • Strong Communication and Interpersonal Skills
  • Energy and Physical Stamina
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Adaptable and Flexible
  • Team Goals
  • Leadership Promotion

Accomplishments

  • We profited an additional $10m dollars for our store via sales and tracking expenses
  • Have made all of our goals regarding profit, customer satisfaction and additional metrics the past 2 years
  • Have had 5 of my associates promote out of store while under my managing as well as 2 current associates being in the looks for promotion
  • Have had the privilege to travel to other stores via cooperate to share my managing abilities or assist with any big projects
  • Had one of the lowest inventories in the region in my department


Timeline

Overnight Team Lead

Wal-Mart Supercenter
11.2020 - Current

CAP Team 2 Lead

Wal-Mart Supercenter
10.2019 - Current

Electronics Department Manager

Wal-Mart Supercenter
09.2016 - Current

High School Diploma -

Harvard High School
William Rockcastle