William Rockcastle
Harvard,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Electronics Department Manager
Wal-Mart Supercenter
09.2016 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
CAP Team 2 Lead
Wal-Mart Supercenter
10.2019 - Current
- Coached team on best practices for unloading, sales floor replenishment and product presentation.
- Staged loading and unloading area for truck deliveries.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Coordinated with 1st and 3rd shift management to facilitate smooth shift transitions.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Overnight Team Lead
Wal-Mart Supercenter
11.2020 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
High School Diploma -
Harvard High School
Harvard06.2013
Skills
- Positive Customer Engagement
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
- Energy and Physical Stamina
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Adaptable and Flexible
- Team Goals
- Leadership Promotion
Accomplishments
- We profited an additional $10m dollars for our store via sales and tracking expenses
- Have made all of our goals regarding profit, customer satisfaction and additional metrics the past 2 years
- Have had 5 of my associates promote out of store while under my managing as well as 2 current associates being in the looks for promotion
- Have had the privilege to travel to other stores via cooperate to share my managing abilities or assist with any big projects
- Had one of the lowest inventories in the region in my department
Timeline
Overnight Team Lead
Wal-Mart Supercenter
11.2020 - Current
CAP Team 2 Lead
Wal-Mart Supercenter
10.2019 - Current
Electronics Department Manager
Wal-Mart Supercenter
09.2016 - Current
High School Diploma -
Harvard High School
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