Misty Hatcher
Hephzibah,GA
Summary
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
13
13
years of professional experience
Work History
Warehouse Associate
Amazon
Appling, GA
11.2021 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members, Management and other departments to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as 50 pounds.
- Displayed adaptability by taking on various roles within the warehouse as needed, including TDR, Leading designated areas, Problem Solve and being a Learning Ambassador.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Loaded, unloaded, and moved packages onto and off trucks for fast shipment.
BDC Representative
Taylor Hyundai
Augusta
10.2019 - 06.2021
- Followed required scripts and guidelines for all inbound and outbound sales calls
- Determined customer automotive needs by asking relevant questions and working to develop relationships
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
- Answered telephones and directed calls to appropriate staff members
- Maintained daily calendars, set appointments with clients and planned daily office events
- Processed payments and updated accounts to reflect balance changes.
Assembler
Eagle Parts & Products Inc
Augusta
07.2018 - 01.2019
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging
- Completed accurate assembly work by positioning and aligning components
- Worked at fast and steady pace to meet production goals
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays
- Used hand and power tools to assemble products
- Assisted newly hired team members by explaining company procedures and safety requirements
- Picked orders and prepared for shipping and receiving of incoming products.
Cashier Team Lead
Circle K
Augusta
09.2015 - 05.2018
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands
- Verified customer identification for alcohol or tobacco purchases
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer service.
Server
Red Lobster Restaurant
Augusta
07.2013 - 05.2015
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Relayed orders and special requests to cooks
- Handled special customer requests such as separate checks and menu substitutions
- Developed strong and lasting resident relationships.
Server/Hostess
Pizza Hut
Augusta
06.2011 - 09.2013
- Operated POS terminals to input orders, split bills and calculate totals
- Provided exceptional service to high volume of daily customers
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Resolved customer concerns with friendly and knowledgeable service
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
High School Diploma - Automotive
Cross Creek High School
Augusta, GA05.2011
Skills
- Problem-solving abilities
- Quality control
- Inbound and Outbound Calling
- Customer Support
- Accuracy
- Background in shipping and receiving
- Active Learning and Listening
- Instructing
- Critical Thinking
- Time Management
- Complex wound care
- Colostomy care familiarity
- Acute and rehabilitative care
- Packaging and Labeling
- Lifting and sorting
- Leadership and team building
Timeline
Warehouse Associate
Amazon
11.2021 - Current
BDC Representative
Taylor Hyundai
10.2019 - 06.2021
Assembler
Eagle Parts & Products Inc
07.2018 - 01.2019
Cashier Team Lead
Circle K
09.2015 - 05.2018
Server
Red Lobster Restaurant
07.2013 - 05.2015
Server/Hostess
Pizza Hut
06.2011 - 09.2013
High School Diploma - Automotive
Cross Creek High School