Hi, I’m
Misty Heiner
Ecommerce Specialist
Tyler,TX
Summary
Results-driven professional, who is skilled in evaluating customer needs, customer interaction and analyzing data. Proven expertise in working with management to provide superior support to customers and clients. Strong communicator and interpersonal skills. Adept at working well independently and as part of a manufacturing team. Skilled in managing high volumes of work quickly and accurately. Worked on special projects, including documenting, testing and evaluating new processes.
Overview
17
years of professional experience
Work History
Brookshires Grocery Co.
Ecommerce Specialist
09.2023 - Current
Job overview
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
- Maintained working knowledge of company products
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Implemented marketing campaigns to increase customer engagement and sales.
Brookshires Grocery Co.
Category Specialist
09.2022 - 09.2023
Job overview
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Collaborated with internal departments to align marketing ADs.
- Completed data entry tasks with accuracy and efficiency.
- Streamlined procurement processes by implementing efficient category management strategies.
O. C. Tanner
Team Leader
08.2019 - 07.2021
Job overview
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Coordinating manufacturing priorities and achieve quality and cost goals daily
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management
- Maintain high level of morale and team-work
O.C. Tanner
Process Expert
01.2008 - 07.2019
Job overview
- Assist engineers on developing new processes such as Ricoh printing, Pad Printing, Mimiki and Roland printing, Epilog CO2, YAG and Fiber Laser
- Analyze procedures and recommend/implement measures to improve production methods
- Implemented new working processes which delivered continued improvements
- Enhanced process efficiency by analyzing workflows and implementing improvements.
Education
Universal Technical Institute of Arizona Inc
Associate of Applied Science from Automotive/Truck And Industrial Service Technician
05.2004
Alta High School
High School Diploma
05.2002
Skills
- Proficient with MS Word, Excel, and Outlook:
- Lean Manufacturing, 5S, Steps, 8 Waste
- Quality, Efficiency, Delivery
- Continuous Improvement
- Cost Saving
- Daily workflow improvement
- Client Service
- Staff education and training
- Technical Support
- Safety processes and procedures
- Product listing optimization
- Teamwork and collaboration
- Problem-solving
- Time management abilities
Accomplishments
- Participated in the corporate off site.
- Coaching Skills for Leaders and Managers (NASBA certified).
- Team Leader certification
- Lead Trainer certification
References
BRIAN HEAP | PROCESS ENGINEER 801 |502 |2381
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveTeam Building / Company Retreats4-day work weekPersonal development programsStock Options / Equity / Profit SharingTimeline
Ecommerce Specialist
Brookshires Grocery Co.
09.2023 - Current
Category Specialist
Brookshires Grocery Co.
09.2022 - 09.2023
Team Leader
O. C. Tanner
08.2019 - 07.2021
Process Expert
O.C. Tanner
01.2008 - 07.2019
Universal Technical Institute of Arizona Inc
Associate of Applied Science from Automotive/Truck And Industrial Service Technician
Alta High School
High School Diploma
Similar Profiles
Erick LoveErick Love
Load Planner Specialist at Brookshires Grocery Co.Load Planner Specialist at Brookshires Grocery Co.
Tessia CrockettTessia Crockett
Order Selector at Brookshires Grocery Co, AlvaradoOrder Selector at Brookshires Grocery Co, Alvarado
Matthew FineMatthew Fine
Meat Cutter at Brookshires Grocery Co. Facility ServicesMeat Cutter at Brookshires Grocery Co. Facility Services
Zachary ReedZachary Reed
Customer Service Specialist - Outreach at HealthMark GroupCustomer Service Specialist - Outreach at HealthMark Group
Chelsia BellChelsia Bell
Staff Scheduler at Christus Trinity Mother Frances HospitalStaff Scheduler at Christus Trinity Mother Frances Hospital