Misty Hicks
Sanford,ME
Summary
Dynamic and results-driven professional with extensive experience in customer service at McDonald's and Wendy's. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in point-of-sale operations and conflict resolution, consistently fostering positive relationships to drive repeat business.
Overview
16
16
years of professional experience
Work History
Laundry Attendant
Stage-Neck Inn
York Harbor, ME
- Operated commercial laundry equipment to ensure optimal performance and efficiency.
- Maintained cleanliness and organization of laundry facility, enhancing workflow and safety standards.
- Inspected laundry items for stains or damage, applying appropriate cleaning solutions as needed.
- Collaborated with team members to meet daily laundry demands and service deadlines.
Cashier
McDonald's
Wells, ME
06.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of the dining area.
- Communicated effectively with team members to ensure smooth operations.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Built relationships with customers to encourage repeat business.
Cashier
Wendy's
Sanford, ME
10.2024 - 06.2025
- Assisted team in maintaining food safety and hygiene standards.
- Adapted to fast-paced work environment while remaining calm under pressure.
- Interacted with customers to improve their experience and promote return visits.
- Worked flexible hours and additional shifts to support business operations.
Key Holder
Threads of Hope
Sanford, ME
08.2020 - 10.2024
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service excellence and sales techniques.
- Managed inventory control, maintaining accurate stock levels and product displays.
- Developed and implemented visual merchandising strategies to enhance store presentation.
- Facilitated smooth cash handling processes, ensuring accuracy during transactions and reconciliations.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
Cashier
Waterboro market and Cafe
Waterboro, ME
06.2024 - 08.2024
- Processed customer transactions accurately and efficiently, ensuring a positive dining experience.
- Maintained cleanliness and organization of workstations to promote food safety standards.
- Assisted in training new cashiers on register operations and customer service protocols.
- Resolved customer inquiries and complaints promptly, enhancing satisfaction levels.
Crew Member
Dunkin' Donuts
Sanford, ME
05.2018 - 01.2020
- Provided exceptional customer service, ensuring a positive experience for all guests.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Collaborated with team members to maintain smooth workflow during peak hours.
- Assisted in training new crew members on operational procedures and best practices.
Waitress and hostess
Espo's Trattoria
Sanford, ME
02.2010 - 11.2010
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
Education
GED -
Biddeford Adult Education
Biddeford, ME06-1997
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Attention to detail
Point of sale operation
Timeline
Cashier
McDonald's
06.2025 - Current
Cashier
Wendy's
10.2024 - 06.2025
Cashier
Waterboro market and Cafe
06.2024 - 08.2024
Key Holder
Threads of Hope
08.2020 - 10.2024
Crew Member
Dunkin' Donuts
05.2018 - 01.2020
Waitress and hostess
Espo's Trattoria
02.2010 - 11.2010
Laundry Attendant
Stage-Neck Inn
GED -
Biddeford Adult Education