Misty Johnson
Hopkinsville,KY
Summary
Operations leader with experience in recruitment budgeting, payroll oversight, and multi-store support. Provides ongoing training, monitors staffing levels, and tracks performance metrics. Reinforces policy, safety, and customer standards to maintain organized and compliant store operations.
Overview
15
15
years of professional experience
Work History
Regional Manager
Cash Express, LLC
07.2023 - Current
- Responsible for overseeing 4 district managers and 55 stores, ensuring compliance with all policy and procedures.
District Manager
Cash Express
09.2018 - 07.2023
- Strong store performance across 11 locations in District 6, Western Kentucky, through multi-unit leadership.
- Stable staffing and daily coverage supported operational needs across all stores.
- Policy compliance improved through employee training on state and company procedures.
- Employee readiness improved through direct training for all staff members.
- HR paperwork and drug testing were completed for new and current employees.
- Compliance expectations stayed clear through ongoing policy training for employees.
- Store and district number training supported stronger employee understanding.
- Dashboard metrics, growth strategies, net fees, and turnover training supported better store performance.
- Store schedules were approved to match business needs and staffing coverage.
- Weekly task tracking kept store instructions organized and follow-up consistent.
- Customer experience improved through clean stores and professional employee conduct.
- Quarterly audits and additional audits supported store accountability.
- Performance issues were addressed through disciplinary action and corrective coaching.
- Store and employee issues were identified early and corrected through training.
- Accountability standards stayed in place for poor store performance.
- Mileage, overtime, vacation, sick time, and bereavement time were approved for employees.
- Customer and employee privacy remained protected.
- Training every 3 months kept knowledge current and compliance on track.
Training Manager/Store Manager
Cash Express
03.2013 - 09.2018
- Delivered continuous training for current employees to enhance skills and knowledge, contributing to team development.
- Supervised assistant managers and trained newly hired employees, ensuring effective delegation of weekly assignments.
- Facilitated ongoing communication with district manager and corporate office to align store operations with corporate objectives.
- Ensure that the store assistant managers play a role in store growth.
- Documented and reported all overages and shortages to the district manager for resolution.
- Ensure that daily opening and closing procedures are followed completely.
- Supply the district manager with all the information about the store and its employees.
- Conducted regular checks to ensure all equipment was operational and well-maintained.
Assistant Manager
Cash Express
03.2012 - 03.2013
- Oversaw daily business operations and administrative duties.
- Provide the highest level of customer service over the phone and in person, while also serving as a resource to former, current, and potential customers
- Educated and informed customers about Cash Express products and services, enhancing customer understanding and engagement.
- Conducted daily follow-ups with current and former customers during collection activities, improving customer retention and compliance. of current and former customers.
- Tend to operational duties while in the store including but not limited to, cash handling, record keeping, collections and store security.
- Calculated daily figures to align with corporate operational targets.
- Prepare daily reports and records.
- Executes marketing campaigns throughout the community.
- Possess the ability to communicate effectively and professionally.
- Able to manage multiple and changing priorities, strong time management, organizational skills, professionally handle a fast pace, ever changing environment and maintain confidentiality of customer information.
Education
Academic Diploma -
Madisonville North Hopkins High School
Madisonville, KY05-1992
Skills
- Talent acquisition
- Employee performance management
- Compliance management
- Operational budget oversight
- Vendor relationship management
- Microsoft Office Suite
- LexisNexis and Accurint proficiency
- Customer service
- Time management
- Interpersonal communication
- Time management
Affiliations
- In my spare time I love gardening and canning.
Regional Manager July 2023 - present
- Responsible for managing and guiding 4 District Managers, operating 52 stores.
Timeline
Regional Manager
Cash Express, LLC
07.2023 - Current
District Manager
Cash Express
09.2018 - 07.2023
Training Manager/Store Manager
Cash Express
03.2013 - 09.2018
Assistant Manager
Cash Express
03.2012 - 03.2013
Academic Diploma -
Madisonville North Hopkins High School