Misty Joyner
Mt. Holly,NC
Summary
- Operations specialist experienced in onboarding programs focused on policy, procedure, and software application training. Coordinate structured training to improve onboarding outcomes and support consistent performance. Provide ongoing on-site development through practical instruction aligned with industry best practices.
Overview
15
15
years of professional experience
Work History
Operations Specialist
Southwood Realty
10.2022 - Current
- Supported training for new hires, building supportive learning environment for role success.
- Improved operational efficiency by streamlining processes and introducing new systems.
- Responded to property-related questions and helped resolve issues as they arose.
- Continued professional development to stay current with industry best practices.
- Developed and maintained operational procedures to support compliance with industry standards and regulations.
- Created and implemented processes and procedures to streamline operations.
Property Manager
Southwood Realty
11.2017 - 10.2022
- Led a team of 10 employees, managing 436 apartment homes.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Marketed the property, generated and developed leads to acquire new residents.
- Trained and coached staff to ensure smooth implementation of new programs and procedures.
- Managed accounts receivable and electronically transmitted funds directly to corporate accounts. Identified delinquent accounts and worked directly with tenants to quickly bring accounts current.
- Worked with company attorneys office to file and process orders of eviction due to non payment of rent or repeated community violations.
- Handled tenant complaints promptly and appropriately.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
Leasing Professional
Southwood Realty
02.2013 - 01.2017
- Presented personalized property tours, highlighting unit features and amenities aligned with prospect needs.
- Encouraged prospects to complete applications after property tours.
- Created marketing materials to showcase property features and attract renters.
- Supported real estate advertising and marketing efforts for prospective clients.
- Strengthened property reputation through outreach within local community.
- Helped simplify leasing steps for prospective residents, improving conversion rates.
- Followed fair housing laws and ADA requirements.
- Reported major issues to property manager for quick resolution.
- Coordinated move-ins and move-outs efficiently to reduce vacancy time between tenants.
- Monitored property appearance regularly and partnered with maintenance teams to address issues quickly.
- Improved resident retention by providing consistent customer service at every interaction.
Substitute Teacher
Gaston County Schools
08.2011 - 02.2013
- Maintained normal classroom function, while implementing teacher lesson plans, assigning student class work and homework as well as maintaining classroom control and discipline.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Education
Associate of Arts - Early Childhood Education
Gaston College
Dallas, NC2011
High School Diploma -
East Gaston High School
Mount Holly, NC2003
Skills
- Process optimization
- Collaborative planning
- Internal communication
- Execution of projects
Co led a company software change from MRI to Real Page in 8 months.
Led the company-wide transition from MRI Software to RealPage over an eight-month implementation period. My team traveled across five states to provide hands-on training, support, and guidance to team members throughout the transition. We focused on ensuring employees were confident using the new system, understood the updated processes, and were fully prepared for a successful transition to RealPage.
Timeline
Operations Specialist
Southwood Realty
10.2022 - Current
Property Manager
Southwood Realty
11.2017 - 10.2022
Leasing Professional
Southwood Realty
02.2013 - 01.2017
Substitute Teacher
Gaston County Schools
08.2011 - 02.2013
High School Diploma -
East Gaston High School
Associate of Arts - Early Childhood Education
Gaston College