Misty Knott
Callaway,MD
Summary
Proactive leader with extensive experience in store management and team development. Known for implementing effective employee training programs and enhancing operational workflows to drive sales and improve customer engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager and Vendor
Knotted Mercantile LLC at Cecil's Country Store
California, Maryland
01.2019 - Current
- Managed daily store operations and ensured efficient workflow among staff.
- Trained and mentored new employees on customer service standards and store policies.
- Oversaw inventory management, including ordering, stocking, and organizing products.
- Created staff schedules to ensure optimal coverage during peak shopping hours, enhancing customer service.
- Implemented promotional displays to increase product visibility and drive sales.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
- Coordinated with suppliers to ensure timely delivery of merchandise and supplies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Processed customer transactions accurately and efficiently at the cash register.
- Handled cash, credit, and gift card payments with attention to detail.
- Managed customer inquiries and resolved issues promptly at the service desk.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Assisted in training new cashiers on procedures and customer service standards.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Implemented promotional displays to enhance customer engagement at the front end.
- Monitored inventory levels and reported discrepancies to management, supporting accurate stock management.
Tour Manager
Knotted Mercantile LLC
Callaway, Maryland
09.2018 - Current
- Coordinated logistics for diverse client groups and destinations, ensuring seamless tour operations.
- Developed detailed itineraries that improved customer engagement and satisfaction.
- Led pre-tour briefings, preparing guides and staff for operations.
- Oversaw transportation arrangements, ensuring timely arrivals and departures.
- Resolved customer inquiries and issues during tours to ensure satisfaction.
- Collaborated with marketing teams to promote upcoming tours effectively.
- Managed tour itineraries to guarantee timely arrivals at each destination, enhancing overall efficiency.
Teacher grade 4 and 5
st mary's county public schools
Lexington Park, Maryland
08.2018 - 06.2021
- Developed engaging lesson plans that increased student participation and improved learning outcomes.
- Integrated technology into lessons, resulting in heightened student engagement and improved learning experiences.
- Implemented classroom management strategies to maintain a positive atmosphere.
- Adapted instructional materials for diverse learning needs and styles.
- Conducted assessments to evaluate student progress and understanding.
- Collaborated with colleagues to foster a supportive educational environment, enhancing student well-being and academic success.
- Facilitated parent-teacher conferences to discuss student development and concerns.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Education
Bachelor of Arts - Education
Notre Dame College of Maryland
Baltimore, MD08-2013
Skills
- Customer service
- Inventory management
- Data analysis
- Cash handling
- Employee training
- Operations
- Merchandise planning
- Recruitment and hiring
- Team development
- Bank and safe deposits
- Sales expertise
- Retail merchandise quality standards
- Vendor management
- Curriculum development
- Lesson planning
- Effective communication
- Team collaboration
- Student rapport
Certification
- Teacher Certification and License
- Business Owner (Veteran)
Timeline
Store Manager and Vendor
Knotted Mercantile LLC at Cecil's Country Store
01.2019 - Current
Tour Manager
Knotted Mercantile LLC
09.2018 - Current
Teacher grade 4 and 5
st mary's county public schools
08.2018 - 06.2021
Bachelor of Arts - Education
Notre Dame College of Maryland