Summary
Overview
Work History
Education
Skills
Timeline
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Misty Lawrence

Misty Lawrence

Billings,MT

Summary

Compassionate at-home caregiver with relevant experience in providing both emotional and physical support to clients. Strengths include effective communication, patience, and strong organizational skills. Have shown consistent dedication towards enhancing client comfort and quality of life by assisting with daily living activities and fostering meaningful relationships.

Overview

14
14
years of professional experience

Work History

At-Home Caregiver

Consumer Direct Care Network
N, Mt
06.2022 - Current
  • Monitored vital signs such as temperature, pulse rate, blood pressure, and respiration rate.
  • Ensured that all health care directives were followed correctly.
  • Helped patients move in bed, turn, adjust position or change linens as required.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Accompanied clients to social events such as movies or plays.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.

Hardees

Shift manager
Billings, Montana
03.2011 - 06.2017
  • Managed household errands and other essential duties.
  • Completed routine maintenance and repair.
  • Operated a variety of machinery and tools safely and efficiently.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Resolved conflicts between staff members in a professional manner.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Maintained cleanliness and organization of work area.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Identified needs of customers promptly and efficiently.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Ensured compliance with health and safety regulations.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Resolved conflicts between employees or customers in a professional manner.

Pizza Delivery Driver

Dominos Pizza
Billings, Mt
05.2014 - 10.2015
  • Loaded delivery vehicle with orders and ensured accuracy of order items.
  • Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
  • Prepared pizzas according to customer specifications.
  • Assisted customers with questions or complaints regarding their orders.
  • Answered phone calls from customers placing takeout orders.
  • Delivered pizza to customers in a timely manner while adhering to traffic laws.
  • Followed proper sanitation protocols when handling food products on the job.
  • Processed cash and credit and debit payments accurately using point-of-sale system.
  • Ensured all food safety regulations were followed during preparation process.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Communicated with patrons and built lasting and loyal business relationships with repeat delivery customers.
  • Handled cash and electronic payments securely, providing accurate change and processing transactions via mobile devices.
  • Observed strict food safety and handling procedures during transport to maintain the quality and integrity of meals.
  • Collected money, provided change and recorded transactions on receipts.

Temporary Worker

Advanced Employment
Billings
04.2012 - 08.2013
  • Inspected outgoing shipments for accuracy before dispatching from warehouse.
  • Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
  • Communicated regularly with supervisors regarding progress of projects and completed tasks.
  • Developed and implemented safety protocols to ensure compliance with health and safety regulations.
  • Organized work area at end of shift to ensure it is ready for next day's production run.
  • Established professional working relationships with staff from various levels.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Rotated through series of different stations based on team needs.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Assessed company operations for compliance with safety standards.

Education

GED -

Family Learning Center
Rochester, NY
05-2001

Skills

  • Vital sign monitoring
  • Health care compliance
  • Patient mobility assistance
  • Emotional support
  • Personal care assistance
  • Housekeeping tasks
  • Safety hazard removal
  • Client confidentiality
  • Customer service
  • Team training
  • Time management
  • Medical appointment coordination
  • Patient assistance
  • Personal hygiene support
  • Compassionate caregiving
  • Meal preparation
  • Light housekeeping
  • Personal care services
  • Housekeeping
  • Feeding assistance

Timeline

At-Home Caregiver

Consumer Direct Care Network
06.2022 - Current

Pizza Delivery Driver

Dominos Pizza
05.2014 - 10.2015

Temporary Worker

Advanced Employment
04.2012 - 08.2013

Hardees

Shift manager
03.2011 - 06.2017

GED -

Family Learning Center

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