Misty Little
Overview
14
14
years of professional experience
Summary
Dynamic bartender and general manager with expertise in customer service, inventory management, and team training. Proven ability to enhance guest experiences while maintaining operational efficiency.
Work History
Bartender/General Manager
Buzz Inn Steakhouse
Granite Falls, WA
06.2019 - Current
- Crafted and served a diverse range of cocktails and beverages, enhancing customer satisfaction.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Provided exceptional customer service by engaging patrons and addressing inquiries promptly.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Bartender/Bar Supervisor
Fred's Rivertown Alehouse
Snohomish, WA
09.2012 - 10.2018
- Trained and mentored new bartenders on drink preparation and customer service standards.
- Implemented a consistent drink presentation standard to improve visual appeal and customer satisfaction.
- Streamlined bar operations by optimizing inventory management processes for efficiency.
- Developed and maintained knowledge of craft beers and specialty cocktails to enhance customer experience.
- Collaborated with kitchen staff to coordinate food and beverage pairings, enhancing overall dining experience.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
High School Diploma -
Meadowdale High School
Lynnwood, WASkills
- Efficient time management
- Multitasking skills
- Effective communication
- Customer conflict resolution
- Guest engagement techniques
- Inventory management
- Consistent operational efficiency
- Team player attitude
Timeline
Bartender/General Manager
Buzz Inn Steakhouse
06.2019 - Current
Bartender/Bar Supervisor
Fred's Rivertown Alehouse
09.2012 - 10.2018
High School Diploma -
Meadowdale High School