Benjamin Burroughs
Klein,TX
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
8
8
years of professional experience
Work History
Bartender/General Manager
The Angry Elephant
2024.12 - 2026.04
- Crafted and served diverse cocktails, maintaining high standards of quality and presentation.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new staff on drink preparation techniques and customer service protocols.
- Developed seasonal drink menus, incorporating customer feedback and market trends.
- In charge of food orders & maintaining the kitchen
Door Man
Drift
2024.05 - 2025.06
- Managed guest arrivals and departures, ensuring a welcoming atmosphere.
- Monitored building security, maintaining safety protocols and emergency procedures.
- Assisted guests with inquiries, providing information and support consistently.
Lead technician
BitcoinRack
2023.03 - 2024.05
- Oversaw daily operations of technical support team, ensuring high-quality service delivery.
- Managed hardware installations and configurations for customer systems, optimizing performance and reliability.
- Developed troubleshooting protocols for common issues, improving response times and resolution rates.
Bouncer
Electric Feelgood
2021.10 - 2023.06
- Check ID verification
- Assist with cleanup at end of shift
General Manager
Icon Nightclub & Lounge
2018.06 - 2021.10
- Managed cash register operations accurately, including credit card transactions and tips
- Created the weekly schedule and performed opening and closing duties such as stocking supplies, cleaning the bar area, and setting up garnishes
- Oversee all duties of the bar which included training and managing 16+ employees, schedule planning, promote sales and marketing, coordinate events.
- Opening and closing duties
Education
Fire Science -
Blinn College
2014-01
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Klein High School
2011-01
Skills
- Restaurant/Hospitality Management
- Bar Management & Team Leadership
- Customer Service
- People & Public Relations
- Marketing & Consulting
- Microsoft Office Suite
- Outlook, Word, Power Point, Excel
Timeline
Bartender/General Manager
The Angry Elephant
2024.12 - 2026.04
Door Man
Drift
2024.05 - 2025.06
Lead technician
BitcoinRack
2023.03 - 2024.05
Bouncer
Electric Feelgood
2021.10 - 2023.06
General Manager
Icon Nightclub & Lounge
2018.06 - 2021.10
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Klein High School
Fire Science -
Blinn College