Misty Matthews
Little Elm,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mortgage Consultant
Celebrity Home Loans
Oakbrook Terrace, IL
07.2021 - Current
- Reviewed and reconciled discrepancies in accounts and financial documentation.
- Collaborated with accounting associates to improve reconciliation processes.
- Reviewed AP general ledger entries and deposits for contract compliance.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Maneuvered through various systems to provide customers with prompt, courteous and accurate information.
- Worked on support-specific projects to keep knowledge base up to date.
- Processed monthly payments, researched payment discrepancies and prepared monthly reports.
Loan Processor
Arcus Lending
Lewisville, TX
07.2018 - 05.2021
- Created and completed loan submission packages.
- Managed conditions sent from underwriting departments.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Filed completed packages quickly and efficiently.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
- Organized, filed and maintained customer, department and regulatory loan records.
- Checked applicant credit, personal references and employment histories.
Loan Processor
Texas VA Mortgage
Dallas, Texas
04.2014 - 06.2018
- Processes residential mortgage loans (FHA, VA, Conventional, purchase, refinance) under various programs in a quality consistent with all company policies and procedures as well as meeting all regulatory requirements.
- Maintains a pipeline of loans and is responsible for the timely and compliant flow of such loans through the process.
- Obtains and reviews necessary loan documentation and submits complete packages to Underwriting for loan approval.
- Monitors and ensures closing dates and company deadlines are met.
- Communicates with loan officers, buyers, sellers, title companies, builder and agents.
- Obtains and verifies that all underwriting conditions are received and cleared by the underwriter and prepares the file for submission to the Closing Department.
- Distributes and exchanges information with other team members, follows up with customers, refers customers to appropriate person(s), composes correspondence and memorandums.
- Provides excellent customer service by effectively communicating and cooperating with all internal and external customers.
- Keeps abreast of changes in policies and procedures, standards and regulations applicable to the company and the mortgage industry. Understands and applies local, state and federal regulations related to processing mortgage loans.
- Complies with all company policies and procedures.
Education
Bachelor of Arts - Business Administration
Collin County Community College District
Plano, TX05.2023
Skills
- Pipeline of 30
- Reviewing & processing documents
- Proficient in Encompass
- FHA, VA, Conventional
- Preparing loan file
Certification
- Licensed Notary Public
- Notary Signing Agent
Timeline
Mortgage Consultant
Celebrity Home Loans
07.2021 - Current
Loan Processor
Arcus Lending
07.2018 - 05.2021
Loan Processor
Texas VA Mortgage
04.2014 - 06.2018
Bachelor of Arts - Business Administration
Collin County Community College District