Misty McDaniel
TOOL,TX
Summary
Dynamic professional seeking opportunities with an industry-leading company that exemplifies stability, integrity, and strategic foresight. Proven ability to adapt to evolving business environments while delivering exceptional results. Committed to contributing innovative solutions and fostering collaborative relationships that drive organizational success. Eager to leverage skills and experience in a forward-thinking organization dedicated to excellence.
Overview
27
27
years of professional experience
Work History
Billing Specialist
Speedsmart Freight Services Inc.
08.2019 - Current
- Processed billing statements for accuracy and compliance with company policies.
- Managed customer inquiries regarding billing discrepancies and resolved issues efficiently.
- Collaborated with cross-functional teams to streamline invoicing procedures and enhance workflow efficiency.
- Implemented automated systems to reduce processing time and minimize errors in billing operations.
Program Supervisor
Selrico Services
05.2016 - 08.2019
- Program Supervisor - Responsible for overseeing all kitchen center operations.
- Directly reported to upper management daily.
- Supervised 1 assistant, 4 cooks 3 servers and 15 drivers.
- Responsible for assuring all guidelines and procedures were implemented and followed per our contract with the City of Phoenix.
- Directly supervised ordering and receiving of all products.
- Monthly visits with Center Supervisors for quality assurance.
- Managed labor to include the scheduling, training, and disciplinary actions.
General Manager / Kitchen Director
Chick-fil-a
04.1999 - 11.2015
- General Manager - Responsible for overseeing all store operations.
- Directly reported to store owner and corporate executives/sponsors.
- Various locations nationwide.
- Hired and managed labor to include the scheduling, training, and disciplinary actions.
- Directly supervised several mid-tier store managers.
- Daily store operational reports to owner and corporate.
- Several corporate awards won for various growth and customer satisfaction goals.
- Kitchen Director – Primarily responsible for overseeing all operations in the kitchen.
- Entered and received products to include food waist.
- Managed health and corporate inspections.
- Trained and directly supervised store staff.
General Manager
Arby’s
01.2005 - 07.2007
- General Manager - Responsible for overseeing all store operations.
- 10 directly reporting crew members.
- Directly reported to store owner and corporate executives/sponsors.
- Hired and managed labor to include the scheduling, training, and disciplinary actions.
- Daily store operational reports to owner and corporate.
- Successfully managed an extremely fast paced and high stress environment.
- Maintained a 98% plus customer satisfaction rating during my time.
Education
Certified Nursing Assistant -
Pima Medical Institute
Mesa, AZ01.2009
High School Diploma - undefined
Tolleson Union High School
Tolleson, AZ01.1995
Skills
- Self-starter and results-oriented manager that brings strong presentation, time management, business analytics, and problem solving skills
- Operations management
- Environmental risk management
- Performance tracking/evaluation and Team building
- P&L / Sales Forecasting and management
- Leadership mentoring
- Expert Customer service/relationship skills
- Invoicing proficiency
- Accounts receivable management
- Billing and invoicing
Education
- Yearly corporate growth seminars – Instructor based training
- Various locations nationwide – Chick-fil-a sponsored
- Sales and growth maximization techniques
- Performance driven team integration and building skills
- Customized new product brainstorming and training sessions
- Management tools and techniques – deep dive sessions
Timeline
Billing Specialist
Speedsmart Freight Services Inc.
08.2019 - Current
Program Supervisor
Selrico Services
05.2016 - 08.2019
General Manager
Arby’s
01.2005 - 07.2007
General Manager / Kitchen Director
Chick-fil-a
04.1999 - 11.2015
High School Diploma - undefined
Tolleson Union High School
Certified Nursing Assistant -
Pima Medical Institute