Misty Milhollin
Ambrose,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Sale/Customer Service Representative
Circle Double B Trailer Sales
03.2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services, and company information
- Answered constant flow of customer calls with minimal wait times
- Provided primary customer support to internal and external customers
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Processed customer service orders promptly to increase customer satisfaction
- Utilized customer service software to manage interactions and track customer satisfaction
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Office Management/Lab Supervisor
Dr Wallace Steve Anderson
05.2013 - 10.2020
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Delivered services to customer locations within specific timeframes
- Proved successful working within tight deadlines and a fast-paced environment
- Worked flexible hours across night, weekend and holiday shifts
- Provided professional services and support in a dynamic work environment
- Identified issues, analyzed information and provided solutions to problems
- Paid attention to detail while completing assignments
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Developed strong communication and organizational skills through working on group projects
- Worked well in a team setting, providing support and guidance
- Answered inbound customer service calls to assist with questions, concerns or problems
- Recognized and documented trends in customer calls to facilitate process improvements
- Maintained contact with customers to request referrals
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Collaborated with other departments to improve overall patient care and diagnostic services.
- Enhanced the accuracy of test results through meticulous quality control measures.
- Managed inventory of laboratory supplies, reducing waste while maintaining adequate stock levels for smooth operations.
- Conducted employee performance evaluations regularly, offering constructive feedback to promote growth.
- Developed training materials and conducted workshops to enhance staff knowledge in specific areas of expertise.
- Reduced turnaround time for test results by optimizing workflows and equipment usage.
- Oversaw equipment maintenance schedules, minimizing downtime due to malfunctions or repairs.
- Coordinated with external vendors for supply purchases or service requests as necessary.
- Ensured compliance with regulatory standards by conducting regular audits and updating policies as needed.
Insurance Sales Agent
Woodman Of The World
03.2010 - 05.2013
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Generated quotes and proposals for clients to match individual needs
- Developed strong referral network in community to raise awareness and increase sales opportunities
- Provided comprehensive product knowledge and guidance to help clients on product selection
- Registered customer information on database to enable tracking history and maintain accurate records
- Negotiated contracts with clients to establish best coverage with lowest cost
- Negotiated contracts and terms of sale with potential customers
- Developed and implemented promotional strategies to increase customer base
Education
Master of Science - Psychology
South College
Atlanta09-2025
Bachelor of Science - Health Sciences
South University
Savannah, GA07-2019
Associate of Science - Applied Health
South University
Savannah, GA06-2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Administrative Support
- Documentation
- Customer Relationship Management (CRM)
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Supervised team of 40 staff members.
Timeline
Sale/Customer Service Representative
Circle Double B Trailer Sales
03.2023 - Current
Office Management/Lab Supervisor
Dr Wallace Steve Anderson
05.2013 - 10.2020
Insurance Sales Agent
Woodman Of The World
03.2010 - 05.2013
Master of Science - Psychology
South College
Bachelor of Science - Health Sciences
South University
Associate of Science - Applied Health
South University
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