Shawn Huffman
Delphos,Ohio
Summary
Dynamic Service Manager with a proven track record at Double A Utility Trailer Sales Inc., adept at resolving customer complaints and enhancing service operations. Skilled in team leadership and problem-solving, I foster a culture of accountability while utilizing welding expertise to drive continuous improvement and operational efficiency.
Overview
26
26
years of professional experience
Work History
Service Manager
Double A Utility Trailer Sales Inc.
12.2005 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Storeroom Coordinator
LaCosta, Proctor & Gamble
01.2003 - 09.2005
- Managed a team of storeroom personnel, providing guidance and support while fostering a culture of accountability and continuous improvement.
- Reduced order errors by streamlining the receiving process, ensuring timely and accurate updates to inventory records.
- Monitored supplier performance to identify trends in delivery time and product quality, providing feedback for continuous improvement efforts.
- Collaborated with maintenance teams to ensure critical spare parts were readily available, minimizing downtime due to equipment failures.
Bagger/Peeler Operator
Flexible Foam Products
01.2001 - 09.2003
- Bagging Rolled Carpet Padding
- Noting Carpet roll padding nd length per roll
- Operator of larger prefab carpet roll pad peeling machine
Millwright Apprentice
Smith MillWright Service
02.1999 - 01.2001
- Developed strong problem-solving skills through hands-on experience with complex mechanical systems under supervision from experienced millwrights.
- Maintained an organized workspace, ensuring all tools were readily available for efficient task completion.
- Supported senior millwrights with dismantling, moving, and reassembling machinery as needed for optimal functionality.
- Increased workplace safety through careful adherence to protocols and guidelines during all tasks.
Education
High School Diploma -
Bluffton High School
Bluffton, OH05-2001
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Blue Print Reading
- Metal Fabrication
- Tape measure reading
- Welding (Stick and Tig) Stainless Steel,Aluminum and Steel
- Has own Tools and Roll away box
- Ability to adapt to any environment
- Very dependable
Timeline
Service Manager
Double A Utility Trailer Sales Inc.
12.2005 - Current
Storeroom Coordinator
LaCosta, Proctor & Gamble
01.2003 - 09.2005
Bagger/Peeler Operator
Flexible Foam Products
01.2001 - 09.2003
Millwright Apprentice
Smith MillWright Service
02.1999 - 01.2001
High School Diploma -
Bluffton High School
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