Misty Miner
Wienerschnitzel
Greenwood,MS
22
years of professional experience
Results-oriented manager with over 20 years of experience in customer service and team leadership. Known for effective conflict resolution and adaptability, successfully improving service delivery and operational efficiency across diverse environments.
Work History
Manager
22 Years- Led operations to enhance customer satisfaction and service efficiency.
- Implemented cost-control measures, optimizing inventory management practices.
- Oversaw scheduling and staffing to ensure optimal coverage during peak hours.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma
Skills
Staff training and development
Team leadership
Shift scheduling
Task delegation
Financial management
Customer service
Decision-making
Time management
Organizational skills
Adaptability and flexibility
Multitasking Abilities
Negotiation and conflict resolution
Positive attitude
Timeline
Manager
Wienerschnitzel
07.2004 - 07.2026Read More
Galt High School
High School Diploma
Read More