Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Misty Moore

Summary

Dynamic and results-driven professional with extensive experience at Amazon, excelling in packaging and labeling while demonstrating strong problem-solving skills. Proven ability to enhance customer satisfaction and streamline operations through effective teamwork and organization. Committed to maintaining high standards of quality and efficiency in fast-paced environments.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

4
4
years of professional experience

Work History

Warehouse Worker

Amazon
08.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Call Center Representative

VRI Research
06.2024 - 01.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Crew Member

Steak N Shake
12.2023 - 08.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Baker

Dunkin
12.2021 - 10.2023
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.

Team Member

Burger King
01.2022 - 09.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

No Degree - General Studies

Beacon
Las Vegas, NV
06-2025

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Verbal and written communication
  • Customer communications
  • Teamwork and collaboration
  • Multitasking and organization

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Youth Development Programs
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Warehouse Worker

Amazon
08.2024 - Current

Call Center Representative

VRI Research
06.2024 - 01.2025

Crew Member

Steak N Shake
12.2023 - 08.2024

Team Member

Burger King
01.2022 - 09.2023

Baker

Dunkin
12.2021 - 10.2023

No Degree - General Studies

Beacon

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