Misty Petersen
Orefield,Pa.
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Customer service position
Hamilton Animal Care
01.2023 - Current
- Answering phones
- Scheduling clients
- Making sure clients feel safe and secure.
Purchaser
Lehigh Valley Hospital and Health Network
12.2022 - 05.2023
- Answered phone calls from doctors, nurses, and customers to help provide the best service possible
- Filled and scheduled medications and deliveries.
OptionCare
06.2017 - 12.2022
- Input of medications into the computer system to be checked by a pharmacist and filled and delivered
- Scheduled all medication deliveries
- Answered phone calls from patients and healthcare providers for quality customer service
- Worked with insurance providers.
Owner, operator
Barks n’Bones Pet Sitting
- Oversee all scheduling, communications, and finances with the customers and employees.
Education
Associate degree - Business Management
Eastern Gateway Community College
07.2024
Skills
- Complaint Handling
- Account Management
- Order Processing
- Regulatory Compliance
- Call Documentation
- Quality Control
- Customer Service
- Time management abilities
- Inbound Call Management
- Customer Relationship Management (CRM)
- Problem-solving aptitude
- Professional Demeanor
- Issue and Complaint Resolution
- MS Office
- Complaint resolution
- Policies and Procedures Adherence
- Microsoft Office expertise
- Interpersonal Skills
- Continuous Improvement
- Microsoft Exchange
- Administrative and Office Support
- Problem-solving abilities
- Order Fulfillment
- Multi-Line Phone Systems
- Decision-Making
- Customer service excellence
- Effective Communication
- Calm Under Pressure
- Professional phone voice
- Adaptability
- Microsoft Office
- Self Motivation
- Computer Skills
- Calm and Professional Under Pressure
- Written Communication
- POS Systems and Ordering Platforms
- Attention to Detail
- Work Prioritization
- Goal Setting
- Reliability
- Teamwork and Collaboration
- Data Entry
- Customer Data Confidentiality
References
References available upon request.
Timeline
Customer service position
Hamilton Animal Care
01.2023 - Current
Purchaser
Lehigh Valley Hospital and Health Network
12.2022 - 05.2023
OptionCare
06.2017 - 12.2022
Owner, operator
Barks n’Bones Pet Sitting
Associate degree - Business Management
Eastern Gateway Community College
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