Misty Royals
Waco,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Skilled in operations management and adept at fostering a positive work environment, leading to increased efficiency and repeat business. Demonstrates exceptional problem-solving and staff training abilities, ensuring compliance and high-quality standards.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Mr. Gatti's Pizza
06.2023 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Motivated staff to perform at peak efficiency and quality.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Managed team of up to 4 restaurant staff, maintaining exceptional customer service and quality standards.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Established rapport with guests through personalized interactions that led to repeat business.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Shift Leader
Mr. Gatti's Pizza
04.2024 - 06.2024
- Enforced company policies and regulations with employees.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Team Member
Mr. Gatti's Pizza
12.2023 - 04.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
Home Childcare Provider
Self-employeed
12.2018 - 12.2023
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Assisted with toileting, dressing and hygiene to meet child's personal needs.
- Served as a positive role model for children in my care by exhibiting patience, kindness, and a strong work ethic on a daily basis.
- Managed schedules, activities, and transportation for multiple children, maintaining punctuality and efficiency.
Head Housekeeper
The Ranch at Clear Springs
03.2014 - 09.2016
- Managed laundry sorting, washing, drying, and ironing.
- Kept building entryway glass clean and polished for professional presentation.
- Developed effective inventory management systems for linens, cleaning supplies, and client amenities.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
Shift Manager
Bush's Chicken
06.2012 - 03.2014
- Promoted a positive work environment through open communication and constructive feedback.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
Education
Associate of Applied Science - Computer Science
Texas State Technical College
Waco, TXNo Degree - Furthering Education
McLennan Community College
Waco, TXSkills
- Fast learner with adaptability
- Customer service and satisfaction
- Money handling
- Multitasking and organization abilities
- Team leadership and motivation
- Retail operations management
- Sales strategies and growth
- Decision-making and problem-solving
- Staff supervision and training
- Operations and time management
- Teamwork and collaboration
- Policy enforcement
Timeline
Shift Leader
Mr. Gatti's Pizza
04.2024 - 06.2024
Team Member
Mr. Gatti's Pizza
12.2023 - 04.2024
Assistant Manager
Mr. Gatti's Pizza
06.2023 - Current
Home Childcare Provider
Self-employeed
12.2018 - 12.2023
Head Housekeeper
The Ranch at Clear Springs
03.2014 - 09.2016
Shift Manager
Bush's Chicken
06.2012 - 03.2014
Associate of Applied Science - Computer Science
Texas State Technical College
No Degree - Furthering Education
McLennan Community College
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