Misty Schmid
Lafayette,IN
Summary
Effectively manage personnel and business operations to handle demanding KITCHEN AND BAR needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
32
32
years of professional experience
Work History
KITCHEN AND BEVERAGE MANAGER
Mike Aulbys Arrowhead Bowl
08.2012 - Current
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Designed beverage menus.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Managed all day-to-day operations within budgeted guidelines.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Complied with health and safety regulations.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Limited portion sizes and used garnishes to control food costs.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
Cashier
Clark Gas Station
06.2009 - 09.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
Speedway Gas Station
05.2008 - 08.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Sandwich Artist
SUBWAY®Restaurants
09.2007 - 05.2008
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Assisted customers in choosing menu items by providing food complementing information.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
Swing Manager
McDonald's Restaurant
01.1992 - 09.2007
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
- Managed inventory levels for optimal stock availability, minimizing waste and maximizing profits.
- Oversaw daily cash reconciliation processes, maintaining accurate financial records for the establishment.
- Streamlined order processing for faster service times, contributing to positive customer feedback.
- Reviewed daily sales reports for insights into areas of improvement or potential growth opportunities within the business operations.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Led employee training sessions for improved performance and adherence to company standards.
- Utilized advanced problem-solving skills in managing unforeseen challenges or emergencies while maintaining composure under pressure.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Increased customer satisfaction by maintaining a clean and organized restaurant environment.
- Resolved customer complaints promptly, fostering loyalty and repeat business through excellent service recovery efforts.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
High School Diploma -
William Henry Harrison High School
West Lafayette, IN05.1997
Skills
- Customer service experience
- Purchasing strategy
- Customer Engagement
- Customer service background
- Health and safety
- POS software proficiency
- Customer Complaint Resolution
- Health and safety standards
- Inventory Management
- Sanitization protocols
- Menu development
- Operations Oversight
- Records Management
- Supply Ordering
- Beverage Preparation
- Beverage Pairing
- Cost Control
- Supplier Negotiations
- Beverage pricing
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Collaboration and Teamwork
- Critical Thinking
- Team Leadership
- Money Handling
- Safe Food Handling
- Relationship Building
- Calm and Pleasant Demeanor
- Scheduling Staff
- Employee Supervision
- Delegating Assignments and Tasks
- Work Planning and Prioritization
- Supply Ordering and Management
- Monitoring Food Preparation
- Coaching and Mentoring
- Conflict Resolution
- Recruitment and hiring
- Operations Management
- Kitchen equipment operation and maintenance
- Scheduling
- Quality Control
- Building Maintenance
- Food plating and presentation
- Staff Supervision
- Cost controls
- Managing Deliveries
- Purchasing
- Managing Reservations and Large Parties
- Catering Services
- Menu Pricing and Writing
- Workflow Planning
- Health Code Compliance
- POS Terminal Operation
- Recipes and menu planning
- Back of House Management
- Fire Safety Regulations
- Liquor Law Compliance
- ServSafe Food Manager
Timeline
KITCHEN AND BEVERAGE MANAGER
Mike Aulbys Arrowhead Bowl
08.2012 - Current
Cashier
Clark Gas Station
06.2009 - 09.2012
Cashier
Speedway Gas Station
05.2008 - 08.2009
Sandwich Artist
SUBWAY®Restaurants
09.2007 - 05.2008
Swing Manager
McDonald's Restaurant
01.1992 - 09.2007
High School Diploma -
William Henry Harrison High School
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