Misty Smith
Sidney
Summary
Established professional with a proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
4
4
years of professional experience
Work History
Outbound Service Coordinator
NEW LEAF
Sidney
08.2024 - Current
- Streamlined paperwork process for outbound shipping, ensuring precise generation of all BOLs.
- Workflow Scheduling: Synchronize outbound logistics tasks with warehouse goals to ensure a steady flow of parts to the shipping dock.
- Data Auditing: Perform regular audits of outbound shipment records to eliminate administrative errors in the shipping process.
- Facilitated transfer of shipping instructions from office to floor, ensuring accuracy of parts.
- Ensured outbound documentation compliance with company policies and transportation regulations.
Customer Service Rep
CORNERSTONE BUILDING PRODUCTS
Sidney
10.2023 - 08.2024
- Managed central switchboard, directing high-volume phone traffic to appropriate departments.
- Functioned as the primary contact for client inquiries, responding to general questions and effectively escalating complex issues to management.
- Administrative Support: Provided over-the-phone assistance to customers while simultaneously managing data entry and order processing duties.
- Facilitated accurate and timely call routing for clients and vendors to executive, sales, and logistics teams.
- Phone Log Maintenance: Maintained digital logs of all incoming service inquiries and their forwarding destinations for administrative oversight.
Independent Contractor
THE ROYAL PARLOUR
Sidney
06.2022 - 08.2023
- Strategic Financial Planning: Analyzed revenue and overhead costs to set competitive service pricing and maximize profitability.
- Business Operations Management: Oversaw administrative functions of small business, including financial reporting and facility upkeep, to maintain operational integrity.
- Tax & Legal Compliance: Ensured all tax filings and licensing renewals were completed on time to maintain legal status.
- Vendor Management: Managed communications and procurement with equipment vendors, ensuring timely delivery and reliability of operations.
- Digital Infrastructure: Managed the digital interface for client bookings and financial transactions, ensuring a secure experience.
Education
Licensed - Cosmetologists
Creative Images Institution of Cosmetology
Dayton, OH05-2022
High School Diploma -
Sidney High School
Sidney, OH06-2010
Skills
- Process documentation
- Workflow scheduling
- Data auditing
- Regulatory compliance
- Customer relationship management
Timeline
Outbound Service Coordinator
NEW LEAF
08.2024 - Current
Customer Service Rep
CORNERSTONE BUILDING PRODUCTS
10.2023 - 08.2024
Independent Contractor
THE ROYAL PARLOUR
06.2022 - 08.2023
Licensed - Cosmetologists
Creative Images Institution of Cosmetology
High School Diploma -
Sidney High School