Misty Spivey
Berea,Kentucky
Summary
Passionate and motivated retail sales associate with 8+ years of experience in selling clothing and every day household products to suit customer needs while multasking in fastpaced work enviornments. Skilled in processing payments and organizing a sales floor to be visually appealing. Proficient in team leading, driving sales, setting goals for my team and creating an overall pleasing experience for all customers.
Overview
16
16
years of professional experience
Work History
Teller
Whitaker Bank
09.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Counted, verified and handled bank deposits and armored car transactions.
Sales Associate
Dollar General
02.2022 - 09.2022
- Follow all company policies regarding customer service and safety standards
- Assist customers with locating products as needed and answering questions about products
- Assist with stocking shelves and maintaining floor displays
- Maintain a neat, clean store environment and assist in restocking shelves when necessary
- Assist with merchandising new items, organizing sales promotions, and conducting inventory checks
- Assist in loss prevention activities such as monitoring theft activity or inspecting identification of potential shoplifters
- Assist in price changes on merchandise
- Helping assist the Store Sales Leader in floor supervision
- Happily engaging customers to create a positive customer service experience
- Approaches work with positive intent and has the ability to manage proper communication and interaction with associates and customers
- Supports SSL/ASL in performing store opening and closing routines
- Monitors sales floor to ensure excellent customer service
- Gives style advisors goals for the day to ensure our team stays engaged and productive
- Drives sales
- Maintains floor displays and Marketing
- Greeting customers and providing exceptional customer service
- Assisting in keeping product stocked and organized on the sales floor
- Handling cash at checkout and assisting with any purchases, returns, online orders and other discrepancies
- Assisting customers with credit card applications and payments
- Assisting with keeping stock rooms, clean organized and safe
- Assisting with opening and closing multiple registers each day
Lead Sales Associate
Justice
06.2019 - 08.2020
Sales Associate
JCpenney
10.2009 - 05.2015
Education
High School Diploma -
Madison Southern
Berea, Kentucky05.2008
Skills
- Communication skills
- Product Knowledge
- Organization
- Teamwork
- Multitasking
- Cash Handling
- Exceptional customer service
- Strong work ethic
- Cash handling and management
- Positive
- Transaction processing accuracy
- Friendly
- Customer relationship building
Timeline
Teller
Whitaker Bank
09.2022 - Current
Sales Associate
Dollar General
02.2022 - 09.2022
Lead Sales Associate
Justice
06.2019 - 08.2020
Sales Associate
JCpenney
10.2009 - 05.2015
High School Diploma -
Madison Southern
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