Misty Springer
Jacksonville,TX
Summary
Experienced professional delivering troubleshooting and technical issue resolution to enhance organizational efficiency. Skilled in documenting and fielding hardware and software service requests with a focus on end-user satisfaction. Proactively supports tailored IT deployment and management needs while ensuring organizational and regulatory compliance, security, and upgrades.
Overview
13
13
years of professional experience
Work History
IT Support Specialist
IT Solutions
Rusk, TX
09.2024 - Current
- Assisted in network design and implementation while consulting with users on hardware/software needs and optimizing system capabilities
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Trained new employees on the use of computer systems and programs.
Housekeeper
Mastercorp Resort Housekeeping Services
Flint, TX
10.2023 - 04.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Changed bed linens and towels, tidied up rooms.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Elementary Teacher Grades K-5
Rusk Independent School District
Rusk, TX
07.2018 - 09.2023
- Designed and implemented engaging lesson plans aligned with state standards, resulting in a 85% improvement in standardized test scores among students
- Tailored teaching methods to meet the unique needs of each student, resulting in a 25% increase in students performing at or above grade level
- Established open lines of communication with parents through regular conferences and newsletters, achieving a 95% parent satisfaction rate and strong parental involvement
- Leveraged technology to enhance learning experiences, increasing student engagement and digital literacy skills by 60%
- Incorporated practice tests and test-taking tutorials, resulting in a 85% improvement in STARR science scores from 2022 to 2023
- Introduced student-directed learning strategies, restorative practices, and integrated learning and development techniques to boost scores
- Assisted colleagues in developing new instructional materials or ideas.
- Attended IEP meetings with parents, administrators, counselors, and specialists.
Early Childhood Educator and Assistant Director
Kids Zone Child Care Center
Rusk, TX
01.2012 - 08.2018
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Implemented appropriate strategies to manage challenging behaviors.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
- Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
- Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Utilized a variety of teaching methods including play, storytelling, and creative arts to stimulate children's cognitive and social development.
Education
Bachelor of Science - Human Development And Family Studies
Stephen F Austin State University
Nacogdoches, TX05-2016
Skills
- Configuration Management
- Database Administration
- Client Relationship Building
- Data Recovery
- Asset Management
- Network Administration
- Multimedia instruction
- Individualized Learning
- Organizational Skills
- Team Collaboration
- Relationship Building
- Technology Integration
- Special Education
- Adaptability and Flexibility
- Documentation and Recordkeeping
- Time management abilities
- Analytical Thinking
- Problem-Solving
- Project Management
Timeline
IT Support Specialist
IT Solutions
09.2024 - Current
Housekeeper
Mastercorp Resort Housekeeping Services
10.2023 - 04.2024
Elementary Teacher Grades K-5
Rusk Independent School District
07.2018 - 09.2023
Early Childhood Educator and Assistant Director
Kids Zone Child Care Center
01.2012 - 08.2018
Bachelor of Science - Human Development And Family Studies
Stephen F Austin State University
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