Misty Tencza
Tifton,GA
Summary
Dynamic Store Manager with extensive experience in employee management, customer satisfaction, and strategic planning. Proven success in driving revenue growth, improving store operations, and fostering partnerships. Skilled in operational excellence, financial management, and technology literacy, bringing proactive leadership and innovative solutions to advance business objectives.
Overview
13
13
years of professional experience
Work History
President
Mjs Bargains 2 U
01.2014 - 12.2021
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
Store Manager
Salon Dejun
10.2008 - 11.2013
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Hudson Highschool
Hudson, Fl06.1996
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Financial Management
- Innovation and Creativity
- Technology literacy
- Social media proficiency
Timeline
President
Mjs Bargains 2 U
01.2014 - 12.2021
Store Manager
Salon Dejun
10.2008 - 11.2013
High School Diploma -
Hudson Highschool
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