Misty Walker
Kansas City,MO
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Learning Experience Designer
Citi
01.2022 - Current
- Assess training needs through surveys, interviews with employees or focus groups
- Demonstrate knowledge of varied learning modalities to develop instructional materials and activities to align with established learning objectives
- Collaborate with subject matter experts to create content that is engaging, accurate, and compliant with standards
- Monitor feedback from learners regarding their experiences with online courses
- Provided technical support to faculty on the use of educational technologies such as Learning Management Systems
- Remain up to date with developments by reading current literature and engaging in social networks
- Serve as Scrum Master of Agile Learning squad by coaching team members in self-management and organization to create high-value increments
- Influence to remove impediments to team's progress and escalate as needed
- As Scrum Master, help the Product Owner with Product Goal and Backlog management
Talent and Development Manager
Citi
11.2016 - 12.2021
- Provide coaching and feedback to support growth and development to Knowledge Management team
- Analyze team needs, address gaps, and develop process improvements
- Plan, build, and execute against short and long-term Knowledge Content strategies that support learner needs across multiple businesses and functions
- Manage inventory and capacity of daily work
- Partner with learning peers, project team members, business partners, SMEs, and other key stakeholders to ensure project resources, timelines, and tasks are aligned to meet business objectives
- Use the most current project tools and provides detailed MIS as required
- Use data from project tools to make decisions regarding projects; make execution adjustments and escalates, as necessary
- Act as a liaison to the business
- Mentor, train, and provide coaching to team members
Sr Content Author
Citi
12.2010 - 11.2016
- Create and maintain Knowledge Content that supports learner needs
- Ensure content style and strategy consistently used while providing solutions that meet business and learner needs
- Partner with Designer to ensure consistency between training and Knowledge Content
- Conduct scope analysis with process owner/project manager
- Manage multiple priorities and ensure all needs are met by deliverable date
- Mentor, train, and provide coaching to team members
Inventory Management Reconciliation
Citi
08.2009 - 12.2010
- Complete account-to-account and balance-to-balance analysis for accounts with vendors
- Regularly interact with Sr
- Managers to disseminate and explain recovery issues/opportunities
- Work through perplexing situations with internal and external customers
- Demonstrate ability to learn, use, and explain new software applications
Collector
Citi
01.2001 - 08.2009
- Liaison between senior management, clients, and employees
- Ensure communication to address a myriad of customer/business issues requiring immediate resolution
- Analyze delinquent customer payments activity and adapt collection strategies based on customers' business needs
- Perform collections using manual and automated dialing systems
Education
General -
Metropolitan Community College
Kansas City, MOHigh School Diploma -
Liberty High School
Liberty, MO05.1999
Skills
- Team Leadership of Cross-functional team
- Coaching and Development
- Business Needs and Risk management
- Project Management: ADDIE, Agile, Kanban, and Scrum
- Strategic Planning
- Collaborative Problem-solving
- Performance consulting
- Excellent communication
- Problem-solving abilities
Accomplishments
- Led a team of 14 staff members.
- Collaborated with team of 9 using Agile and Scrum practices to develop curriculum to support the onboarding of Dillard's in Core Operations, Customer Service, Credit, and Fraud.
- Achieved 50% efficiency increase by introducing a new process for online resources feedback.
- Successfully implemented Quality Monitoring process supported by industry standards resulting in development of online resources with accuracy and efficiency.
Certification
- ATD Instructional Design Certificate
- Area9 Adaptive Learning Engineer
- Google AI Essentials
Timeline
Learning Experience Designer
Citi
01.2022 - Current
Talent and Development Manager
Citi
11.2016 - 12.2021
Sr Content Author
Citi
12.2010 - 11.2016
Inventory Management Reconciliation
Citi
08.2009 - 12.2010
Collector
Citi
01.2001 - 08.2009
High School Diploma -
Liberty High School
- ATD Instructional Design Certificate
- Area9 Adaptive Learning Engineer
- Google AI Essentials
General -
Metropolitan Community College
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