
Dynamic healthcare professional with over 25 years of experience delivering exceptional customer service while upholding the highest standards of ethics and discretion. Confident and poised in interactions with physicians, patients, families, staff, visitors, and coworkers, fostering a collaborative and supportive environment. Strong technical and organizational skills enable effective multitasking and problem-solving in high-pressure situations. Committed to enhancing patient experiences and operational efficiency through effective communication and a proactive approach.
Managing the employees and the Business Office Managers at 4 ambulatory surgery centers across the country. I implement policies and procedures and train the Business Office staff on their daily responsibilities. Some of the areas that I train are insurance verification, billing, payment posting, and scheduling patients in the practice management system.