Summary
Overview
Work History
Education
Skills
Personal Statement
Timeline
Generic

Misty Weible

Ripley,TN - Tennessee

Summary

Dynamic healthcare professional with over 25 years of experience delivering exceptional customer service while upholding the highest standards of ethics and discretion. Confident and poised in interactions with physicians, patients, families, staff, visitors, and coworkers, fostering a collaborative and supportive environment. Strong technical and organizational skills enable effective multitasking and problem-solving in high-pressure situations. Committed to enhancing patient experiences and operational efficiency through effective communication and a proactive approach.

Overview

34
34
years of professional experience

Work History

Vice President of Business Office Operations

Asd Management
Dallas, TX
06.2022 - Current

Managing the employees and the Business Office Managers at 4 ambulatory surgery centers across the country. I implement policies and procedures and train the Business Office staff on their daily responsibilities. Some of the areas that I train are insurance verification, billing, payment posting, and scheduling patients in the practice management system.

Patient Account Representative

Surgery Center of Farmington
Farmington, MO
08.2013 - 04.2022
  • Managed patient account inquiries, ensuring timely resolution of billing issues.
  • Processed insurance claims efficiently, verifying accuracy and compliance with regulations.
  • Collaborated with healthcare providers to obtain necessary documentation for claim processing.
  • Educated patients on financial responsibilities and available payment options to enhance understanding.

Biller

Midwest Health Group
Farmington, MO
04.2011 - 07.2013
  • Processed medical billing claims accurately and efficiently, ensuring timely reimbursement for services rendered.
  • Reviewed patient accounts to verify insurance information and resolve discrepancies promptly.
  • Collaborated with healthcare providers to clarify billing issues and improve accuracy of submitted claims.
  • Implemented streamlined billing procedures, enhancing overall workflow efficiency within the department.

Patient Account Representative

Parkland Health Center
Farmington, MO
07.1992 - 04.2011
  • Revenue Management Department
  • Coordinate follow-up for managed health care billing.
  • Work directly with insurance companies to determine necessary steps to assure correct compensation.
  • Resolve payment delays, generate rebilling and review disposition of denied claims.
  • Cross trained to serve in the cashier’s office, which involves the processing of cash, check and credit transactions, balancing the register drawer, preparing bank deposits, and utilizing the US Bank Payment Posting System.
  • Provide assistance to Financial Counselor on a regular basis.
  • Assisted with facility’s financial assistance program.
  • Provided direct customer service to patients and families.
  • Responsible for ordering all office supplies.
  • Handled all printer and copy machine maintenance.
  • Responsible for pick-up and delivery of records in storage.
  • Coordinated payment plans.
  • Cross trained to serve as a switchboard operator.
  • Maintained MSDS and Managed Care Contract Books.

Education

High School Diploma -

Smith Cotton High School
Sedalia, MO
05-1991

Skills

  • Proficient in Microsoft Office, Word, PowerPoint, Excel, and QuickBooks,
  • Strong understanding of HIPAA regulations
  • Expert at providing quality customer service via phone and in person
  • Knowledgeable about insurance contracts and reimbursements
  • Skillful at general accounting, including the processing of payments
  • Adept at all general office skills, including filing and data archiving, equipment operation, word processing/typing, and computer operations

Personal Statement

I strive to provide excellent customer service to physicians, patients, families, visitors, co-workers and other departments. My goal is to always show courtesy, compassion and respect, to communicate with all customers appropriately and to contribute to a positive work environment. I have a strong sense of personal and professional accountability, as well as pride in my work. I have a proven ability to easily adapt to change. I take personal responsibility for ensuring that I am a well-trained, knowledgeable employee.

Timeline

Vice President of Business Office Operations

Asd Management
06.2022 - Current

Patient Account Representative

Surgery Center of Farmington
08.2013 - 04.2022

Biller

Midwest Health Group
04.2011 - 07.2013

Patient Account Representative

Parkland Health Center
07.1992 - 04.2011

High School Diploma -

Smith Cotton High School