Summary
Overview
Work History
Education
Skills
Timeline
Generic

Misty Williamson

Clarksville

Summary

Dynamic leader with proven expertise in conflict resolution and team building, honed at CBE Companies. Excelled in high-pressure environments, enhancing customer loyalty and integrating new hires through effective coaching. Skilled in data entry and leveraging customer service excellence to achieve company goals. Demonstrates exceptional communication and problem-solving abilities, driving team success and operational efficiency.

Overview

3
3
years of professional experience

Work History

Team Captain

CBE Companies
10.2023 - Current
  • Set clear expectations for new hires and responsibilities, leading to improved performance.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Data entry.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Appraisal Assistant

Adkins Appraisals
04.2022 - 10.2023
  • Data Entry
  • Created file system to file folders.
  • Answered calls to take appointments.
  • Worked to find comparisons of the house being appraised on realtracs.
  • Worked on computer programs called (Total and Data Master)
  • Wrote appraiser reports based on the infomation the appraisers brought back to the office.

Education

GED -

Mississippi County Community Collage
Blytheville, AR
02-1999

Skills

  • Conflict resolution
  • Team building
  • Problem-solving
  • Multitasking
  • Coaching experience
  • Decision-making
  • Excellent communication
  • Customer service
  • Data entry
  • Call center customer service
  • Payment processing
  • Negotiation on payments

Timeline

Team Captain

CBE Companies
10.2023 - Current

Appraisal Assistant

Adkins Appraisals
04.2022 - 10.2023

GED -

Mississippi County Community Collage
Misty Williamson