Misty Williamson
Clarksville
Summary
Dynamic leader with proven expertise in conflict resolution and team building, honed at CBE Companies. Excelled in high-pressure environments, enhancing customer loyalty and integrating new hires through effective coaching. Skilled in data entry and leveraging customer service excellence to achieve company goals. Demonstrates exceptional communication and problem-solving abilities, driving team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Team Captain
CBE Companies
10.2023 - Current
- Set clear expectations for new hires and responsibilities, leading to improved performance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Data entry.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Appraisal Assistant
Adkins Appraisals
04.2022 - 10.2023
- Data Entry
- Created file system to file folders.
- Answered calls to take appointments.
- Worked to find comparisons of the house being appraised on realtracs.
- Worked on computer programs called (Total and Data Master)
- Wrote appraiser reports based on the infomation the appraisers brought back to the office.
Education
GED -
Mississippi County Community Collage
Blytheville, AR02-1999
Skills
- Conflict resolution
- Team building
- Problem-solving
- Multitasking
- Coaching experience
- Decision-making
- Excellent communication
- Customer service
- Data entry
- Call center customer service
- Payment processing
- Negotiation on payments
Timeline
Team Captain
CBE Companies
10.2023 - Current
Appraisal Assistant
Adkins Appraisals
04.2022 - 10.2023
GED -
Mississippi County Community Collage
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