Misty Wilson
Brookville,OH
Summary
Resourceful Assistant Manager with a track record of high productivity and efficient task completion. Skilled in team leadership, operational management, and delivering excellent customer service. Strong communication, problem-solving, and time management abilities ensure smooth operations and foster positive team dynamics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cincinnati Vision Group
Centerville , OH
09.2022 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Drafted reports that tracked progress against established goals, objectives, and KPIs.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Tissue Recovery Coordinator
Solvita
Dayton, OH
08.2021 - 09.2022
- Leads, coordinates, and participates in surgical recovery of tissue according to company and regulatory standards.
- Provides day-to-day staff training and education relating to recovery.
- Reviews and completes donor charts, and coordinates recoveries.
- Communicates with donor families, physicians, hospital staff, funeral homes, and external customers, such as Organ Procurement Organizations and Eye Banks.
- Assists with hospital in-services, health fairs, and professional and public education.
- Collaborated with other departments within the organization to ensure quality control standards were met throughout the process.
State Tested Nursing Assistant
Vancrest Health Care Center
Eaton, OH
10.2014 - 08.2021
- Participated in interdisciplinary team meetings regarding patient progress and plan of care updates.
- Educated family members on topics related to patient care, safety measures and nutrition guidelines.
- Administered medications under the direction of a registered nurse.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Trained new employees in proper techniques, care standards, operational procedures, and safety protocols.
Administrative Assistant
Tom Raper
Richmond, IN
02.2014 - 08.2016
- Scheduled appointments between clients and customers and internal staff members.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and coordinated conferences and monthly meetings.
- Answered a high volume of phone calls and email inquiries.
- Conducted research on various topics as requested by management.
Education
Associate of Applied Science - Business Management
Sinclair Community College
Dayton, OH01-2025
Associate of Arts - Criminal Justice
Sinclair Community College
Dayton, OH01-2025
High School Diploma - Nursing
Miami Valley Career Technology Center
Clayton, OHSkills
- Policy and Program Development
- Customer Relationship Management (CRM)
- Staff Training and Development
- Problem Anticipation and Resolution
- OSHA Requirements
- HIPAA Compliance
- Workload Management
- Sales Reporting
Certification
- Safe Zone Training, The Safe Zone Project
- Alison's Training Certificate, Management Skills
- State Tested Nursing Assistant
References
References available upon request.
Timeline
Assistant Manager
Cincinnati Vision Group
09.2022 - Current
Tissue Recovery Coordinator
Solvita
08.2021 - 09.2022
State Tested Nursing Assistant
Vancrest Health Care Center
10.2014 - 08.2021
Administrative Assistant
Tom Raper
02.2014 - 08.2016
Associate of Applied Science - Business Management
Sinclair Community College
Associate of Arts - Criminal Justice
Sinclair Community College
High School Diploma - Nursing
Miami Valley Career Technology Center
- Safe Zone Training, The Safe Zone Project
- Alison's Training Certificate, Management Skills
- State Tested Nursing Assistant
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