Summary
Work History
Education
Skills
Accomplishments
Timeline
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Darlene Misty Cook

Darlene Misty Cook

Corona,CA

Summary

To secure a challenging position as an esthetician in an established med spa, day spa or dermatology office. To expand my learnings, knowledge, and skills, while making a significant contribution to the success of the business. To have the opportunity to work with other like-minded professionals who are successful and passionate about skin care who will inspire me and to continue to learn more and become the best at what I do. Exceptionally resourceful esthetician with 3+ years of experience in an upscale salon and spa. Committed to maintaining the highest standards of service.

Work History

Licensed Esthetician

Massage Envy Spa
01.2022 - Current
  • Perform customized facial treatments and services that include skin analysis, microderm- infusion (Hydrafacial) PCA chemical peels, LED nourishing light therapy, ice facial globe treatment, back facials and high-frequency
  • Educated in product knowledge with Jan Marini,
  • PCA, Obagi and Skin Script Rx skin care product lines
  • Professionalism within my interpersonal relations with clients
  • Knowledgeable in skin care product lines
  • Experienced and thoroughly trained with product ingredients and the benefits they provide
  • Recommendations of spa treatments and skin care products that we have to offer at the spa
  • Experienced in sales of products and recommending enhancement and advanced treatments to my clients to improve their skin health and to assist with their overall skin care goals
  • Routinely upheld the standards of sanitation and disinfection processes in all client spaces, treatment rooms and throughout the spa
  • Cleaning and sanitizing frequently to prevent virus spread and or exposure
  • Current 2022 updated certification in barbicide training and infection control.
  • Recommended retail products for at-home use.
  • Analyzed skin condition and made appropriate product recommendations.
  • Fostered friendly, warm and exceptional customer experience.
  • Developed individualized, therapeutic skin care programs.

Owner

White Glove Inc
06.2016 - Current
  • Manages and operates commercial cleaning services for local medical offices and commercial buildings throughout Riverside county
  • Creates marketing materials and flyers, promotes and gains additional business through business mailers, word of mouth and referrals by current clients
  • Processes billing and invoicing each month and handles all the purchasing of office and cleaning supplies
  • Manages a small staff, conducts interviews, and provides remarkable training to ensure our jobs are done well and to a very high standard.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Optimized team hiring, training and performance.

Licensed Aesthetician

Lavender on Poppy
08.2020 - 01.2022
  • Perform customized facial treatments that include skin analysis and individual client consultations
  • Treatments include chemical peels, waxing and HydraFacial’s
  • Makes recommendations of skin care products that benefit the client’s skin and assist with their skin care concerns and goals
  • Upholding the standards of sanitation and disinfection process in treatment rooms and throughout the spa
  • Cleaning and sanitizing frequently to prevent virus spread and or exposure.
  • Informed, answered questions and recommended treatments for clients seeking range of aesthetic services.
  • Performed treatments and created and maintained records of treatment according to company policy.
  • Handled busy schedules and stayed on top of key deadlines.
  • Suggested appropriate therapy based on current health of client.

Claims Adjuster

State Farm
06.2009 - 06.2016
  • Analyze claims to ascertain extent of company's liability, provides quality customer service to policyholders, explanation of coverage and policy exclusions and limitations to policy holders and claimants
  • Initiate claim payment process in accordance with policy provisions and specific coverage limits
  • Collaborates with insurance agents and obtain recorded statements of witnesses, claimants, and policy holders, and investigate facts of loss and establishing determination of fault
  • Updates claim file, investigates claim details and assigns specific claims to SIU that have identifying flags for concern of possible fraudulent claims
  • Escalate certain claims to upper management if needed
  • Attend compliance training and pass state licensing for each required state
  • Documents claim files daily and assigns qualified files to subrogation and bodily injury claims to appropriate departments.
  • Prepared summaries of damage, payments and policy coverage.
  • Answered customer questions regarding deductibles.

Education

Esthetics - Esthetics

Salon Success Academy
Corona, CA
02.2020

Skills

  • Critical Thinking
  • Maintaining Clean Work Areas
  • Building strong and trusting client relationships
  • Professionalism
  • Team player

Accomplishments

    I was elected Student Ambassador at Salon Success Academy from Oct 2019-Feb 2020. I was able to assist with new student registrations and tours of the school. Organized school events and coordinated activites and social events throughout my time as an esthetics student. I spoke at new student orientations to welcome new students and to answer any questions they may have.

Timeline

Licensed Esthetician

Massage Envy Spa
01.2022 - Current

Licensed Aesthetician

Lavender on Poppy
08.2020 - 01.2022

Owner

White Glove Inc
06.2016 - Current

Claims Adjuster

State Farm
06.2009 - 06.2016

Esthetics - Esthetics

Salon Success Academy

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Darlene Misty Cook