Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
HONORS & ACTIVITIES
Timeline
Generic

MITACI ICIMBUELO

Cincinnati,OH

Summary

Experienced with navigating city routes and ensuring timely and safe transportation. Utilizes problem-solving skills to manage dynamic driving conditions and enhance rider satisfaction. Track record of maintaining a high level of customer service through effective communication and adaptability.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Uber Partner

Uber
07.2021 - Current
  • Safely transported passengers to destinations across assigned routes while maintaining excellent customer service and professionalism.
  • Utilized GPS navigation and traffic apps (e.g., Google Maps, Waze) to optimize routes and minimize travel time.
  • Managed cashless transactions and maintained accurate trip records using Uber’s mobile platform.
  • Maintained a clean, well-functioning vehicle and ensured compliance with local transportation laws and company policies.
  • Achieved and maintained a high passenger rating (e.g., 4.9/5) through punctuality, courtesy, and customer satisfaction.
  • Assisted passengers with luggage and ensured comfort and safety throughout each trip.
  • Monitored vehicle performance, scheduling regular maintenance to ensure safety and reliability.
  • Adapted to changing traffic patterns, weather conditions, and passenger needs to deliver efficient service.
  • Demonstrated strong time management and interpersonal skills while managing multiple rides daily.
  • Resolved passenger concerns quickly and professionally to ensure a positive experience.

Fulfillment Associate, L1 Sort Center Field

Amazon
04.2021 - 05.2025
  • Prepared and Organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Verified products quantity and qualify to determine accuracy of orders errors.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Collaborated with team of 6 to complete timely orders and avoid delays.
  • Performed a proper lifting and handling techniques to maintain safe working environment.
  • Moved boxed and organized aisles to open up floor space and enables forklift operators to move freely through warehouse.

Education

High School Diploma -

Abilene High School
Abilene, Texas
05.2020

Skills

  • Analytical problem solving
  • Clear verbal communication
  • Analytical reasoning
  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational awareness
  • Prioritization and scheduling
  • Innovative thinking
  • Team leadership
  • Attentive listening

Accomplishments

    ✅ Resolved a customer issue: Helped a passenger who accidentally left important documents in the car by promptly returning to their location — earning a 5-star review and positive customer feedback.

  • ✅ Handled unexpected challenges: Safely navigated detours and heavy traffic during city events, ensuring passengers still arrived on time to flights and appointments.
  • ✅ Maintained high service standards: Consistently held a 4.9/5 rating over hundreds of rides through professionalism, clean vehicle upkeep, and courteous service.
  • ✅ Solved inventory errors: Discovered and corrected mislabeled items during a shift, preventing shipment delays and improving order accuracy.
  • ✅ Improved workflow: Suggested a new method for organizing frequently picked items, reducing walking time and increasing productivity.
  • ✅ Handled pressure during peak demand: Supported a team of 20+ associates during the holiday season, ensuring all orders were processed on time.
  • ✅ Ensured safety and teamwork: Reported and resolved a potential hazard in the loading area, preventing injury and improving team awareness.

Certification

HONORS & ACTIVITIES:

Solid Opportunities for Advancement and Retention

Urban League of Greater Southwest Ohio, Cincinnati, OH

● Received career readiness training through an intensive 2-week training program.

● completed two mock interviews with professional employers.

Languages

English

HONORS & ACTIVITIES

  • Solid Opportunities for Advancement and Retention Urban League of Greater Southwest Ohio, Cincinnati, OH August 2023
  • Received career readiness training through an intensive 2-week training program.
  • Successfully completed two mock interviews with professional employers.

Timeline

Uber Partner

Uber
07.2021 - Current

Fulfillment Associate, L1 Sort Center Field

Amazon
04.2021 - 05.2025

High School Diploma -

Abilene High School

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