Mital Patel

• Collaborated with team members to ensure efficient store operations.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered incoming telephone calls to provide store, products and services information.
• Adhered to company initiatives and achieved established goals.

• Assisted in managing daily store operations and customer service tasks.
• Handled cash transactions and maintained accurate financial records daily.
• Collaborated with team members to address customer inquiries and resolve issues promptly.
• Developed and implemented store policies and procedures to ensure customer satisfaction.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Spearheaded and coordinated department activities, developing plans to enhance efficiency and productivity.

Utilized Prinova production system to manage direct reports, ensuring accuracy and accountability.

• Utilized various software and tools to streamline processes and optimize performance.
• Maintained safe sense of urgency while adhering to GMP guidelines and departmental SOPs.
• Implemented quality control measures to uphold high standards throughout operations.

• Maintained accurate financial records for daily transactions and expenses.
• Performed basic accounting, payroll and bookkeeping services to manage business operations.
• Handled sensitive financial information with confidentiality and integrity.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Performed administrative duties such as filing paperwork, maintaining records, updating databases.

• Welcomed guests, efficiently managing check-in and check-out processes.
• Responded promptly to inquiries via phone or email, delivering professional customer service and enhancing guest satisfaction.
• Managed incoming calls, directing them to appropriate personnel and recording messages for follow-up.
• Managed room requests made online, by phone, and via email, ensuring timely fulfillment and positive guest experiences.
• Monitored reception area to maintain a safe environment for customers.
• Provided administrative support, including document filing, photocopying, and scanning materials.
• Compiled daily shift reports and balanced cash register, ensuring accuracy of transactions and cash handling.
• Organized invoices for accounting by date stamping and filing according to vendor codes for efficient retrieval.