Olivia Marquez
Bowie,USA
Summary
Dynamic customer service professional with experience at Dick's Sporting Goods, excelling in training new staff and achieving sales goals. Proficient in CRM systems and adept at conflict resolution, I consistently enhance customer satisfaction and streamline operations, ensuring a positive experience for clients and colleagues.
Overview
5
5
years of professional experience
Work History
Leasing Rover
Murn Management Company
Columbia, MD
06.2023 - Current
- Provided excellent customer service by answering questions and resolving customer inquiries over the telephone.
- Coordinated appointments for prospective clients to facilitate property viewings
- Conducted tours of property amenities and available homes to showcase offerings to prospective residents
- Utilized CRM to increase property traffic and enhance client engagement
- Demonstrated effective communication skills to engage and influence clients.
- Assisted current residents with work orders
- Maintained positive working relationship with fellow staff and management.
- Columbia MD properties
Customer Service Specialist
Dicks Sporing Goods
Annapolis, MD
11.2023 - 05.2026
- Demonstrated positive and professional demeanor in all customer interactions to foster trust and satisfaction.
- Processed product returns and exchanges in accordance with policies to enhance customer satisfaction.
- Trained new staff on service procedures and systems to ensure consistent customer experiences.
- Excelled in exceeding daily credit card application goals.
Food Preparation Associate
Chopt Salads
Annapolis, MD
06.2022 - 06.2023
- Assembled food products for readiness and presentation during customer service.
- Took customer orders quickly and efficiently, ensuring a friendly and helpful service experience.
- Processed customer transactions accurately and efficiently using cash register.
- Cleaned and sanitized all areas of the restaurant, including the dining area, kitchen, and restrooms
Host/Bus runner
Franklins
Hyattsville, MD
04.2021 - 05.2022
- Brought food to customers in a timely and efficient manner
- Ensure guest are greeted when they enter the restaurant
- Reset tables efficiently after each customer by cleaning counters, restocking silverware, refilling condiments, and setting up new plates to prepare for incoming guests.
- Maintained cleanliness and organization of expo station and server station
- Cleaned and sanitized work area to maintain health standards. and left everything organized for the next shift
- Managed customer reservations over the phone, fostering a welcoming atmosphere through friendly and positive interactions. over the phone with a positive attitude
Education
High school diploma -
Bowie High School
Prince George's Community College
Skills
- CRM proficiency
- Appointment scheduling
- Customer service
- Sales techniques
- Training new staff
- Conflict resolution
Timeline
Customer Service Specialist
Dicks Sporing Goods
11.2023 - 05.2026
Leasing Rover
Murn Management Company
06.2023 - Current
Food Preparation Associate
Chopt Salads
06.2022 - 06.2023
Host/Bus runner
Franklins
04.2021 - 05.2022
High school diploma -
Bowie High School
Prince George's Community College