Briana Lawson
Summary
Leasing consultant specializing in tenant satisfaction and operational efficiency. Expertise in coordinating community events and managing lease agreements while providing exceptional customer service. Strong organizational skills and adaptability ensure high standards in fast-paced environments. Proven track record in balancing tenant rights with business objectives to meet financial targets.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Tonti Properties
Frisco, TX
03.2026 - Current
- Assisted prospective tenants with property tours and leasing information.
- Managed lease agreements and ensured compliance with company policies.
- Coordinated resident events that enhanced community engagement and tenant satisfaction.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Managed incoming calls about unit availability and pricing, providing timely information to prospective tenants.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Performed background checks on rental applicants to assess eligibility.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Tracked leads in CRM software, ensuring consistent follow-up with interested parties to maintain engagement.
- Utilized various software programs such as Microsoft Office Suite or Yardi Voyager for data entry purposes .
H-E-B Curbside Lead/CFT
H-E-B
Frisco, Texas
07.2023 - 03.2026
- Identified customer needs to enhance service delivery and satisfaction.
- Maintained relationships with staff and management to foster effective collaboration and communication.
- Trained new associates on store policies and customer service practices.
- Organized backroom areas to enhance operational efficiency and support smooth store operations.
- Managed multiple tasks simultaneously while ensuring meticulous attention to detail.
- Collaborated with departments to improve product stocking processes and optimize store operations.
- Received and inspected incoming shipments for quality and accuracy.
Sales Associate
Barnes & Noble
Plano, Texas
01.2019 - 08.2022
- Assisted customers in selecting books and merchandise based on interests.
- Upsold additional items based on customer interests and needs.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Organized displays to improve product visibility and engage customers.
- Handled inventory management, including restocking shelves and tracking stock levels.
- Created promotional strategies to drive sales volume.
- Facilitated author book events to promote community engagement and brand awareness.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Attended weekly team meetings to review performance goals and objectives.
Education
Associate of Arts -
Collin College
Plano, TXSkills
- Fair housing compliance
- Lease negotiation
- Tenant retention
- Property marketing
- Property inspections
- Background screening
- Lease management
- CRM proficiency
- Yardi proficiency
- Time optimization
- Task prioritization
- Multitasking
- Issue resolution
- Conflict resolution
- Problem-solving abilities
- Customer service
- Client relations
- Team collaboration
- Community engagement
- Adaptability
- Yardi proficiency
References
Emma Martinez - Fromer Leasing Consultant at Origin/Currently Employee of ZRS - 469-843-1789
William Morales - HEB Store Leader - 210-596-4782
Vicente Agulirre - HEB Lead - 402 - 239 - 3745
Brandon Teplansky - Former Assistant Property Manager at Origin - 904-616-1744
Timeline
Leasing Consultant
Tonti Properties
03.2026 - Current
H-E-B Curbside Lead/CFT
H-E-B
07.2023 - 03.2026
Sales Associate
Barnes & Noble
01.2019 - 08.2022
Associate of Arts -
Collin College